Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Nikki1818]

I have the first versa that came out.

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[SunsetRunner]

Hello @coachchristine 

I noticed that your post contains your cell phone number as well as your private email address. I’m sure you do not want such private information displayed on an open forum. To remove this private information please follow these steps.

go to post with sensitive information displayed 

tap the three small dots that appear on the upper right corner of your post

tap “edit” in the drop down menu

remove personal information then tap submit

[Staesje]

Still no notification on charge 3 after following the steps. 

[Badlands19]

I have found after the latest Fitbit update, that it now works by choosing preview "when not locked".

[Mersch]

I went through every step and I still do not receive text messages on my Ionic. I have an iPhone. Does anyone have any suggestions that worked?

[Kcannon]

I just bought a versa 2 and iphone 11. I wasn’t getting text message notifications on my watch. I had my settings set to “when unlocked”. I read a bunch of these comments & tried my settings on “always” and now I get text notifications on my watch! 

[Nikki1818]

Notifications doesn’t even come up in my setting on the Fitbit??? Any suggestions?

Get Outlook for iOS

[AmandaMae14]

And if I do not want text previews showing on my phone I am out of luck for being notified on my Fitbit that I have a message?

[Badlands19]

I found that if you chose "preview when unlocked", no text are shown as long as the phone is locked.

[AmandaMae14]

But with the iPhone 10 when you look at your phone it unlocks and immediately displays the preview. I don’t want my messages having previews on my phone at all. It never had to be that way before the update and it shouldn’t be now either 

[Badlands19]

But when you look at your phone, it is to see the message? No?

So when you get a message, it does not show on your phone until you look at it.  This is how it is for now.  We can only hope for a total fix. 

But at this time, it is the best it gets, it seems.

[Erienne]

Since I bought a new phone and then had the new update I have been missing everything.
Notifications are pretty much non existent. I don't get any notifications anymore regarding my steps for the day or the reminder to step every hour. This feature is no longer working.

Half my messages work on my watch, but only by checking it every now and then. No longer does my wrist viberate for messages or even for phone calls. I actually get NO notifications on phone calls and only see the texts if I decide to look.
This has turned into a very big inconvenience. I have tried everything I can find.

[AmandaMae14]

That is a good as it gets for now but still u acceptable to me as who knows who is standing next to me when I look at my phone. I don’t need previews at all and I don’t want them. 

[Badlands19]

I hear you, and totaly agree..

All up to Fitbit now.

[JLP01]

Ok over a month now and NO update from Fitbit on the iOS 13 update issue. I have tried everything on my Fitbit and my iPhone and NOTHING “Very Frustrating”. I keep trying at least once a week and NOTHING!!!!!! Has anyone had any luck? I wish Fitbit was working on fixing the issue instead of sending a new product out the door that probably has the same issue. Doesn’t look good!!!

[Peanuts19]

No nothing yet,tried all things I know

[thenameless1]

@JLP01   I attached a link that had Fitbits latest update on the issue.  You probably won't find it helpful as all it says is its being reviewed. Being "reviewed" can mean a lot of things. You'll see in this forum that simple straightforward answers are avoided.  They also closed the thread to prevent anyone from commenting.

Anyway,  the original title of the thread was "Did Google Kill iOS Notifications" it got censored! While it might not outline a fix hopefully it'll provide some insight  into potential reasons why fitbit hasn't fixed it yet.

https://community.fitbit.com/t5/iOS-App/Status-on-iOS-notifications/m-p/3910384#M123804

[Lacat]

Mine was working by allowing notification to show with preview for about
two weeks. It stopped showing any texts again today...frustrating!!

[Rich_Laue]

@thenameless1 give Fitbit a call, in general, even with the latest iOS, they have successfully talked the users through the steps needed to get notifications working. 

[nstrong]

Spoiler

Have the suggested steps worked for anyone? I have tried all of Fitbits suggestions, and they have not worked for me, so just wondering if they have actually fixed the problem for anyone.