09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
11-27-2019 09:17
11-27-2019 09:17
11-27-2019 09:59
11-27-2019 09:59
Hello @coachchristine
I noticed that your post contains your cell phone number as well as your private email address. I’m sure you do not want such private information displayed on an open forum. To remove this private information please follow these steps.
go to post with sensitive information displayed
tap the three small dots that appear on the upper right corner of your post
tap “edit” in the drop down menu
remove personal information then tap submit
11-27-2019 10:12
11-27-2019 10:12
Still no notification on charge 3 after following the steps.
11-27-2019 13:33
11-27-2019 13:33
I have found after the latest Fitbit update, that it now works by choosing preview "when not locked".
11-27-2019 15:58
11-27-2019 15:58
I went through every step and I still do not receive text messages on my Ionic. I have an iPhone. Does anyone have any suggestions that worked?
11-27-2019 15:59
11-27-2019 15:59
I just bought a versa 2 and iphone 11. I wasn’t getting text message notifications on my watch. I had my settings set to “when unlocked”. I read a bunch of these comments & tried my settings on “always” and now I get text notifications on my watch!
11-27-2019 16:57
11-27-2019 16:57
11-27-2019 17:02
11-27-2019 17:02
And if I do not want text previews showing on my phone I am out of luck for being notified on my Fitbit that I have a message?
11-28-2019 07:21
11-28-2019 07:21
I found that if you chose "preview when unlocked", no text are shown as long as the phone is locked.
11-28-2019 08:33
11-28-2019 08:33
But with the iPhone 10 when you look at your phone it unlocks and immediately displays the preview. I don’t want my messages having previews on my phone at all. It never had to be that way before the update and it shouldn’t be now either
11-28-2019 09:17
11-28-2019 09:17
But when you look at your phone, it is to see the message? No?
So when you get a message, it does not show on your phone until you look at it. This is how it is for now. We can only hope for a total fix.
But at this time, it is the best it gets, it seems.
11-28-2019 09:33
11-28-2019 09:33
Since I bought a new phone and then had the new update I have been missing everything.
Notifications are pretty much non existent. I don't get any notifications anymore regarding my steps for the day or the reminder to step every hour. This feature is no longer working.
Half my messages work on my watch, but only by checking it every now and then. No longer does my wrist viberate for messages or even for phone calls. I actually get NO notifications on phone calls and only see the texts if I decide to look.
This has turned into a very big inconvenience. I have tried everything I can find.
11-28-2019 09:35
11-28-2019 09:35
That is a good as it gets for now but still u acceptable to me as who knows who is standing next to me when I look at my phone. I don’t need previews at all and I don’t want them.
11-28-2019 09:37
11-28-2019 09:37
I hear you, and totaly agree..
All up to Fitbit now.
11-28-2019 17:10
11-28-2019 17:10
Ok over a month now and NO update from Fitbit on the iOS 13 update issue. I have tried everything on my Fitbit and my iPhone and NOTHING “Very Frustrating”. I keep trying at least once a week and NOTHING!!!!!! Has anyone had any luck? I wish Fitbit was working on fixing the issue instead of sending a new product out the door that probably has the same issue. Doesn’t look good!!!
11-28-2019 17:22
11-28-2019 17:22
11-28-2019 17:28
11-28-2019 17:28
@JLP01 I attached a link that had Fitbits latest update on the issue. You probably won't find it helpful as all it says is its being reviewed. Being "reviewed" can mean a lot of things. You'll see in this forum that simple straightforward answers are avoided. They also closed the thread to prevent anyone from commenting.
Anyway, the original title of the thread was "Did Google Kill iOS Notifications" it got censored! While it might not outline a fix hopefully it'll provide some insight into potential reasons why fitbit hasn't fixed it yet.
https://community.fitbit.com/t5/iOS-App/Status-on-iOS-notifications/m-p/3910384#M123804
11-28-2019 18:13
11-28-2019 18:13
11-29-2019 05:52
11-29-2019 05:52
@thenameless1 give Fitbit a call, in general, even with the latest iOS, they have successfully talked the users through the steps needed to get notifications working.
11-29-2019 05:55
11-29-2019 05:55
Have the suggested steps worked for anyone? I have tried all of Fitbits suggestions, and they have not worked for me, so just wondering if they have actually fixed the problem for anyone.