12-04-2019 15:52 - edited 12-16-2019 14:50
12-04-2019 15:52 - edited 12-16-2019 14:50
Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article.
This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.
These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.
If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing.
App | Settings |
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Calendar |
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Messages |
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Phone |
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All other apps |
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For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:
This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:
Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information.
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12-08-2019 15:38
12-08-2019 15:38
12-08-2019 16:04
12-08-2019 16:04
So this worked for me recently, when the previous instructions had not.
1. On iPhone go to settings - Bluetooth- select device - choose to forget the device.
2. Sync in Fitbit app.
3. On iPhone go to settings - notifications - messages - show previews - when unlocked.
4. Pair your device through the Fitbit app again, then sync it again. You will start getting alerts after that on Fitbit but only see the message on your phone when you unlock it.
12-08-2019 16:18
12-08-2019 16:18
It’s been months.... Idk how many times I’ve wanted to just take a hammer to my versa. Since all these issues happened- ios update 13.2 has been released and an update on the fitbit app too. I’ve updated. I’ve done the steps to “fix” over and over at least once a week. It’s getting old. Running iPhone 7plus and versa. Loved Fitbit products ,but now I’m about to buy an Apple Watch at this point.
12-08-2019 16:24
12-08-2019 16:24
12-08-2019 16:27
12-08-2019 16:27
You win the Fitbit fix!
12-08-2019 16:28
12-08-2019 16:28
12-08-2019 16:29
12-08-2019 16:29
12-08-2019 16:52
12-08-2019 16:52
I have tried removing my fitbit from bluetooth, my phone, and resetting both my fitbit and my phone multiple time and I haven't had any luck. I am beyond frustrated. It notifies me of a phone call or calendar notices, but it does not notify me of any text messages. This started happening after the update to my iphone to the new iOS. It worked fine before then.
12-08-2019 17:44
12-08-2019 17:44
Screen locked. Can’t turn it off. Touch screen doesn’t work. Bluetooth isn’t appearing on either iPhone or iPad. Very frustrated and disappointed - which isn’t good for anyone’s health. Returning it to Best Buy in morning for full refund. Versa2 is defective.
12-08-2019 17:57
12-08-2019 17:57
12-08-2019 18:01
12-08-2019 18:01
12-08-2019
18:35
- last edited on
12-09-2019
15:09
by
EdsonFitbit
12-08-2019
18:35
- last edited on
12-09-2019
15:09
by
EdsonFitbit
Nope!!!! No luck! I’ve been following these instructions for months!! My son and I both have the Versa and I’m beyond disappointed considering I was able to communicate with him and he would see it with his watch. I’ve learned what a complete waste of money these watches were, they weren’t cheap!
Moderator edit: all-caps
12-08-2019 18:49
12-08-2019 18:49
I have tried everything you can think of to get the text notifications to work. So Frustrating I can receive calls and email notifications but no text notification I have the lastest update for iOS 13.2.3. 😡
12-08-2019 18:56
12-08-2019 18:56
Just bought 2 versa 2s and 2 charge 3's for my immediate family to add on to a charge 2 that we had from two years ago. All three charge fitbits collect messages no problem.
Both Versa 2s will not receive whatsapp messages. The Versa 2 that's paired with a Pixel 3 receives text messages. Yesterday I reset both the phone and the device and was able to receive whatsapp messages, it's no longer working today even though there has been no new firmware update.
The other Versa 2 is paired with an iPhone Pro Max and receives no types of notifications whatsever.
The Versa is way nicer than the Charge that I used for a few years. I just hope that Fitbit can get the issues with push notifications resolved quickly.
12-08-2019 19:05
12-08-2019 19:05
Worked like a charm! Happy camper again. Thank you, thank you!!!
12-08-2019 19:14
12-08-2019 19:14
After 3 weeks and changing from android to IPhone I am still. Unable to get my Fitbit Versa Lite to link to my phone again. It’s very upsetting all the money spent on these products and still no solution. I have been an avid Fitbit user for years it’s disappointing this issue still hasn’t been fixed.
12-08-2019 19:20
12-08-2019 19:20
I just set up my versa 2. I can receive a text on my fitbit screen, but then it disappears and it continues to say I have no notifications when I swipe down to look at my notifications. No matter how many times I restart the versa and reconnect the Bluetooth connection, when I push the "i" button next to the versa in my iPhone's settings, the only option is to "forget this device" there is nothing about "share system notifications" I even did forget this device and paired again. Nothing changed. This is driving me crazy! Please help! SOS
12-08-2019 19:24
12-08-2019 19:24
Still not working. Tried 3 times that ridiculous long process & no notifications at all.
12-08-2019 19:53
12-08-2019 19:53
Extremely disappointed this still doesn’t work. I’d like to send my watch back for a full refund. This is just ridiculous.
12-09-2019 01:46
12-09-2019 01:46
None of this worked. Really disappointing to pay so much and it doesn’t work.
The main reason I choose fitbit that it's IOS compatible. Now my ionic is worthless!