Stopped seeing notifications after updating to iOS 13

[KateFitbit]

Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article. 

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This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.

These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.

If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing. 

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon     next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon     next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

 

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

5. DOUBLE-CHECK

If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:

• DO NOT DISTURB

This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:

1. On your phone, tap Settings > Do Not Disturb.
2. Make sure Do Not Disturb is turned off. 

• SET UP NOTIFICATIONS IN THE FITBIT APP

1. With your Fitbit device nearby, tap the Today tab   > your profile picture. 
2. Tap your device image > Notifications. Follow the on-screen instructions to pair your Fitbit device to your phone. 
3. Choose the types of notifications you want to receive. Tap App Notifications and choose the apps you want notifications from. 
4. Sync your device.

Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information. 

[sunkist12788]

Still not working here. Fitbit will not vibrate for notifications other than phone calls. It does receive them and I can see them if I swipe down on the device but they do not automatically pop up and I am not notified.

Very disappointing as notifications was one of the main reasons I bought this Fitbit.

[amancini626]

Thank you so much for this post! Removing the Versa and Fitbit app, then reinstalling and adding the Versa back was successful. I can’t thank you enough! I have been struggling for two months going through Fitbit’s troubleshooting with no success.

I highly recommend any other Versa user not receiving text notifications to try this method.

[Betty83]

Frustrating! I've done this 5 or 6 times and it isn't working - I am on meds and I really need the clock to work.  My issue occured not since the last iPhone update but the last Ionic update. Device is not detected on iphone nor does the set up via the app locate a wifi or blue tooth.  This is not good as my doctor and I use this to track my medical needs!

[Djbaker1021]

I have tried to sync using an android as well as an iPhone and it still doesn't work.  In addition to my versa not syncing it does not keep the correct time. When will this get resolved?

[missg625]

Followed all of these steps and my software is up to date. I am very frustrated that I have been unable to use a major feature of my Versa for a month. 

[mmmelissa1]

no success after 3 careful attempts. i get the notifications for phone calls and calendar events, but not text messages even though i have confirmed they all have the same settings to allow notifications in apple and fitbit systems

[Mel2929]

I have tried these steps and still not working.  I hardly wear my Fitbit anymore as it only tells time. Not why I purchased this. It still does does not give me text notifications or pick up my exercise time (yes I am doing cardio and my heart is up for more than 15 minutes).  

[MommaHelton]

I have tried everything posted on this site however I still cannot get my Flex 2 to vibrate when I receive text messages.  It does still vibrate when I receive phone calls, just not text.

Thanks, 

Christy 

[Frbdgirl97]

@MommaHelton  This has worked for me..

On iPhone go to settings - notifications - messages - show previews - when unlocked. You will start getting alerts after that on Fitbit but only see the message on your phone when you unlock it. I have iPhone 11 Pro Max on newest update and Fitbit newest update with an Alta and it’s working fine this way until they fix it.

[Frbdgirl97]

@Mel2929 @This has been working for me..

On iPhone go to settings - notifications - messages - show previews - when unlocked. You will start getting alerts after that on Fitbit but only see the message on your phone when you unlock it. I have iPhone 11 Pro Max on newest update and Fitbit newest update with an Alta and it’s working fine this way until they fix it.

[Frbdgirl97]

@mmmelissa1 mine works like this...

On iPhone go to settings - notifications - messages - show previews - when unlocked. You will start getting alerts after that on Fitbit but only see the message on your phone when you unlock it. I have iPhone 11 Pro Max on newest update and Fitbit newest update with an Alta and it’s working fine this way until they fix it.

[k8newman]

Hey everyone. I updated my iPhone 8 Plus to iOS 13.2.3 last night and began having the same issues all of you are describing. I followed all of the the recommendations I saw on this post to no avail. In a last ditch effort before a factory reset, I went into my FitBit app on my phone, selected my Versa and clicked "Remove This Versa". I then had to go through and reconnect the two, but now my notifications seem to be working! (Hopefully I'm not speaking too soon.) Good luck to you all!

[MommaHelton]

Nope, didn’t work

Moderator edit: personal info removed

[MommaHelton]

not sure what I just did but it seems to have resolved my issue!!!!!!

Christy

[kaykin620]

I have a Charge 2 and I tried all of these and still isn't working. I get call notification and calendar notifications but no text notifications. 

[Navygirl]

Can you try to remember what you did?

Sent from my iPhone

[SunsetRunner]

Guys it just worked with me :)) 

calls, whatsapp, sms 

everything just worked 😍

try this out:

- Delete the fitbit app and re-install.

- Connect.

- Press and hold the left button.

Screen awake > Manual.

Notifications > On.

It seems like whaaat? 

But this is exactly what I did 🙂 

I have an iphone 7 plus with 13.2.3 version.

[MommaHelton]

I think that I went into the app, clicked on my pic, clicked on my devise, clicked on notifications, then turned them all off, shut down my phone, turned the phone back on and then it worked.  Mind you have done everything else that is listed in all of the threads about 10,000 before that. 

[BillPosters]

Followed the steps exactly.  It took multiple tries, multiple restarts of both iPhone and fitbit, and many hours of frustration, but I finally got it to work.  I share the frustration voiced by so many others.  Apple and Fitbit customers deserve better.

[KateFitbit]

Thanks for those who got back to me. The more details I have the better. For those reporting this issue, when posting in the thread can you verify the following: 

• issue started after updating to iOS 13
• on iOS 13.2.3
• Fitbit app 3.11.1
• Show Preview is set to always or when unlocked, step #3 is complete

@Lsullivan11, @LaineyNC sorry to hear it's still not working. Thanks for getting back to me. I'm reporting your case to the engineering team. 

@Tricia_C can you verify step #3 is complete

@sunkist12788 this poster reported the same issue with her versa and found success deleting and adding it back, have you tried that?  

@ClaLouT 

Please try the following to get all day synced set up. 

• Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
• Restart your phone
• Restart your tracker
• Go back to the Fitbit app and try to enable All-day Sync or Notifications again.