12-04-2019 15:52 - edited 12-16-2019 14:50
12-04-2019 15:52 - edited 12-16-2019 14:50
Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article.
This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.
These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.
If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing.
App | Settings |
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Calendar |
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Messages |
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Phone |
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All other apps |
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For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:
This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:
Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information.
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01-05-2020 02:03
01-05-2020 02:03
I think everyone should get their money back .
01-05-2020 03:33
01-05-2020 03:33
What is futbit doing? Has anyone called? I’m using an old surge but now I’m thinking of abandoning Fitbit all together
01-05-2020 06:10
01-05-2020 06:10
01-05-2020 06:21
01-05-2020 06:21
01-05-2020 08:10
01-05-2020 08:10
We went through your step by step procedures and still I get no text message notifications on my phone. This $200+ phone is less than 1 year old. I updated my iPhone to iOS 13 and lost my message notifications... Make nice with Apple and fix this!!! I'm Fit to be tied with this phone!!!
01-05-2020 08:42
01-05-2020 08:42
I have just brought a fit bit Versa 2 after experiencing these problems with my charge 2 and hoped they would be resolved.
I can receive call notifications but not text notifications which is what I mainly wanted from my Fitbit.
I have tried the above steps with no luck
any ideas ?
01-05-2020 08:53
01-05-2020 08:53
01-05-2020 09:33
01-05-2020 09:33
samsung s9
01-05-2020 09:35
01-05-2020 09:35
I have a Samsung Galaxy S9 and it's given me the same problem
01-05-2020 11:34
01-05-2020 11:34
When is FitBit going to have this resolved so that I do not have to have my message previews showing up on my phone?! This is such a disappointment, I do not want others to be able to read my messages.
01-05-2020 13:33
01-05-2020 13:33
I’ve tried these”fixes” multiple times with no success. It’s hard to believe this has not been fixed yet. Very disappointed in Fitbit.
01-05-2020 13:35
01-05-2020 13:35
I have done these steps a couple times and still does not work
01-05-2020 14:08
01-05-2020 14:08
It took me a few tries but I had missed one thing under the text notifications I was getting all the messages but those and I also synced them removed the app and put it back and finally I have my texts back I have iPhone 8 versa lite
01-05-2020 14:13
01-05-2020 14:13
Still not working...
01-05-2020 14:23
01-05-2020 14:23
Thank you for this, I have done all of these suggestions, my iphone 8 won't stay synced, I've only had the watch for a week, but have had to sync it several times a day. I hope this can be fixed!
01-05-2020 14:27
01-05-2020 14:27
Hello! Did that work for you? I’m having same issue
01-05-2020 14:36
01-05-2020 14:36
Do you have sync always on I have had mine for only a couple weeks. You have to follow the steps very carefully took me several times
01-05-2020 14:46
01-05-2020 14:46
01-05-2020 14:53
01-05-2020 14:53
this is what fixed mine
TROUBLESHOOTING QUICK TIPS FOR IPHONES
Updates Make sure the Fitbit app, your phone, and your Fitbit device are up-to-date. | |
Share system notifications Tap Settings > Bluetooth >
| |
Show previews Tap Settings > Notifications. Make sure Show Previews is set to Alwaysor When Unlocked. | |
App notification settings For each app that sends notifications, tap Settings > Notifications > the name of the app and verify these settings:
|
01-05-2020 15:04 - last edited on 01-19-2020 14:19 by LiliyaFitbit
01-05-2020 15:04 - last edited on 01-19-2020 14:19 by LiliyaFitbit
It works for awhile, but then disconnects, I have to manually sync it several times a day
Moderator edit: personal info removed