Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[SunsetRunner]

I did what you advised, and more. Still can’t get notifications.

[ang12352]

Mine is still not working with messages, but I do get my phone calls now. I have asked FitBit, but they do not have a solution just yet.

[Julierae1]

@mvobregon 

OMG, yay! Hopefully it will start working for the others too!

[Apartm]

I’ve already done this and there’s no update for the Fitbit

Sent from my iPhone

[Candi777]

Go to the Fitbit app in the App Store. You will see an update button. However, nothing has worked for me sand I’m tired of trying today!

Sent from my iPhone

[Marty34]

This new IOS update is really frustrating!!! I just want my Fitbit to work like it did before. I did everything the article said to do, but my text messages still won’t show up on my Fitbit. I’m going to start looking into getting a Apple Watch if this issue doesn’t get resolved. 

[Tarno]

Me too. It doesn’t give me anything from my phone anymore

[Kmoonstars]

I’m having the same issue even updated the app can’t find the “i” icon they keep talking about to fix the issue! 
Someone just fix the problem!

[Melisavoo]

what Fitbit do you have?  I have a versa and none of the steps made my Text notifications come back. Phone calls yes but no texts. 

[SunsetRunner]

Mine is Versa too.

[barnhillme]

I followed all of the recommended steps and couldn’t get the iPhone 11 to recognize the Fitbit. Just thought I’d give it some time. The phone apparently synced with the old iPhone 7 which is updated to iOS 13 but does not have cellular service because the 11 displayed the sleep info +  from the 7. However the 11 still was not finding the Fitbit or adding info. Now all of a sudden the 11 started syncing and the phone asked if I wanted to allow it to sync. So it seems to be working! Just hope it lasts.

[MarsieS]

I am very disapointed. I have my fitbit inspire for more then six weeks and at first I was very happy with my fitbit. Since Yesterday I am not receiving any message anymore on my fitbit. I tried everything above... but notings works. Very strange....I don’t have IOS 13, I still have IOS 12.41?? What will fitbit doing about this  problem. If this is not working within a couple of days I will return  my tracker to the shop! I am not sure if this is an Apple problem???

[Tarno]

Hello, it allows me to sync but no text or notifications of phone calls go on it.


Jodi

[Tarno]

I have an Alta 

[Apartm]

I’m about to do the same thing except I really don’t wanna pay the money because if you get it at your phone company it gets added to you phone bill. I just wanna be able to receive text on my watch so I know when someone texts me while I’m working. It’s so frustrating

Sent from my iPhone

[Tarno]

Agreed


Jodi

[RachelO1]

Same here!

[SunsetRunner]

Ever since I have updated the ios software to 13.1.2 I've been experiencing same issues.  I tested calling myself and sure the call notification works but no text notifications.  I have tried everything suggested herein the thread but nothing seems to work.  I have removed the versa device and re-set up, checked to see if share system notifications is turned on when clicked on i icon beside Versa bluetooth, restarted the Versa by holding down the left button same time as bottom right button on the Versa and nothing seem to work.  Please help.  Thanks.

[MarsieS]

The problemsis that I don’t see that text 😡. Only: forget this device

[Mstace]

Mine won’t sync at all and the times never right as it won’t sync. Keeps saying no device found !