Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Sharondod]

Yesterday there was another,update at first I was afraid to update again but I decided to do it. It worked...now my versa fitbit sync’s ...still don’t like the layout! Wish I could get the old one back

[Sharondod]

Before the new update it also said...forget this device but after the third update everything was good 

[Daisymae2002]

None of these trouble shooting tips worked...I can receive call alert but not text! 

[Mstace]

Yeah I updated to that hoping it would cure glitches but doesn’t, wish I never updated at all it was working great for last 3 months loved it, now can’t rely on time or anything like a chocolate teapot lol


Maureen.

[Sharondod]

You updated the third update? (iOS 13.1.2)...then I had to add my versa as
if it was a new device.

[Daisymae2002]

Thank you...but this did not work for my Alta

Sent from my iPhone

Moderator edit: personal info removed

[PBandJAMie]

I wasn't getting text notifications but I was getting everything else.  Step 8 just fixed that for me.  Text notifications are BACK.

[Sharondod]

That’s good

[Russ32]

I updated to iOS 13.1.2 and now my Versa Lite will not syn no matter what I do. Restarted, reinstalled after removing the device. I’m assuming there is an issue with the versions matching up? Are your guys working on an update?

[SunsetRunner]

Did it work after the update?

[Mstace]

No still not syncing

[Sharondod]

Try the new update 13.1.2 it worked for me

[Daisymae2002]

I have tried everyone..I am updated iPhone fix this morning..the. Everything listed on here...nothing worked and now I am not getting phone calls in addition the the text on my Alta

Sent from my iPhone

Moderator edit: personal info removed

[Mstace]

I have got the 2nd update iOS 13.1.2 but still won’t sync 

[Jay1954]

• I have an Ionic and my wife has a Versa. Shut your phone down and turn it back on, this fixed the problem on both devices...

[Jay1954]

Turn your phone off and on again, worked for me...

[Csedano]

I’ve tried that. Doesn’t work! Ugh!

[Erinsalsa]

You went to settings on your iPhone>Notifications>text message> and here make sure always is turned on under show previews at the bottom??

Moderator edit: personal info removed

[Mstace]

I have done this ita a versa it synced once when I first turned phone on now it can’t find it again ? Thanks anyway very frustrating I seem to have spent most of the day resetting and trying different things. 

[JulieA9]

Still doesn’t work for me. This is getting a bit ridiculous.