09-22-2019 17:46 - edited 10-10-2019 18:22
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09-22-2019 17:46 - edited 10-10-2019 18:22
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We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
1. GET UP-TO-DATE
- Update the Fitbit app.
- Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.
2. CHECK YOUR BLUETOOTH SETTINGS
- Tap Settings > Bluetooth.
- Tap the information icon
- Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
- Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
- Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
- Tap the information icon
- Turn on Share System Notifications.
3. CHECK YOUR NOTIFICATION SETTINGS
- Tap Settings in the top-left to return to the Settings page > Notifications.
- Make sure Show Previews is set to Always or When Unlocked.
- Verify the settings for each app that sends notifications:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
4. RESTART YOUR PHONE
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
09-30-2019 22:28
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09-30-2019 22:28
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I have literally done everything on their list of troubleshooting options and still am having absolutely no luck with receiving notifications on my Alta HR.
09-30-2019 22:43
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09-30-2019 22:43
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Thanks! I’m going to try that and let you know how it’s works. I can’t check it right now, but will let you know when I can.

09-30-2019 22:48
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09-30-2019 22:48
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@Julierae1
looking forward to see if it works

09-30-2019 23:18
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09-30-2019 23:18
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09-30-2019 23:58
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09-30-2019 23:58
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There is/was a bluetooth bug in ios 13, said to be fixed in latest version. I need to replace my Surge soon, 2nd one that strap is falling apart. But after owning 3 Fitbits so for far, One and 2 Surges, I am starting to look elsewhere.

10-01-2019 00:47
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10-01-2019 00:47
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10-01-2019 01:43
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10-01-2019 01:43
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Get Outlook for iOS

10-01-2019 02:06
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10-01-2019 02:06
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Settings.
Notifications.
Messages.
can you find that?

10-01-2019 02:09
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10-01-2019 02:09
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Get Outlook for iOS

10-01-2019
02:20
- last edited on
10-02-2019
18:59
by
RicardoFitbit
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10-01-2019
02:20
- last edited on
10-02-2019
18:59
by
RicardoFitbit
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So I'm starting a new thread since I've not seen my issues anywhere else so far, unless I've not looked in the right place!
I have a Fitbit Blaze and sync it to my iPhone 7+. I do get notifications from my iPhone so it is connecting, however I appear to be getting too many!
When I get a phone call, my watch buzzes to notify me ok, but then I get one of two things happen when I answer the call.
I either get a notification buzz to confirm the call has been answered, which I never had before and is a bit irritating since I stop my call, thinking I've got another notification, or my watch continues to buzz showing a call is incoming, even though i've answered it and am talking to the caller. It only stops when I hang up.
I appreciate these are relatively minor issues, but thought I'd see if it was just me or whether this is just a bug that has been created by iOS13 .
Moderator edit: Subject for clarity
10-01-2019 02:22
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10-01-2019 02:22
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Sorry about that. You tried the solution above?

10-01-2019 03:31
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10-01-2019 03:31
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Sent from my iPhone
10-01-2019 03:39
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SunsetRunner
10-01-2019 03:39
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From my understanding @LoyaEALA the preview portion is a currently know issue that Fitbit is aware of. I don’t know of any time frame that particular part of the notifications issues will be fixed. Hopefully soon.
10-01-2019 03:43
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10-01-2019 03:43
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You can set your texts to only show when unlocked and that will keep them private until you unlock your phone. 😊

10-01-2019 03:45
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10-01-2019 03:45
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Get Outlook for iOS

10-01-2019 03:58
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10-01-2019 03:58
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Very detail suggestion, except it does not work!!!! I have tried every single step 3 times, and I my Fitbit Versa won’t receive notifications of any kind from my iPhone XR. Fitbit need to invest time and effort and keep up with the changes in technology.
10-01-2019 03:58
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10-01-2019 03:58
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Will removing my versa device from the Fitbit app help? I have done all the troubleshooting tips and followed the link and still nothing.

10-01-2019 03:59
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10-01-2019 03:59
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None of this worked to fix mine
10-01-2019 04:02
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10-01-2019 04:02
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Who knows! I've tried all sorts of combinations and followed all the troubleshooting advice and still don't receive any notifications on my wrist... You are not alone! 😞
10-01-2019 04:08
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10-01-2019 04:08
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Fitbit is now synced up but my sleep is nothing but a flat line. Has the amount of time I sleep but not the different stages.

