Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[DB.]

Which profile are you talking about to go to? 

[Gertigirl]

You should have a picture of yourself in the upper left corner

Moderator edit: format

[Gertigirl]

Hit that picture of yourself

Moderator edit: format

[Gertigirl]

Nooo! It appears to be even worse 😅. Did you try the steps that I posted? Try

Good luck

[SunsetRunner]

Def would rather have Apple Watch 

[Gertigirl]

Do you by chance have an apple? If so the system is having problems right now

[MadFreck]

THAT WORKED!!! Thanks!!

[Ambbryan]

Also not receiving texts after reinstalling app, switching on and off settings, repairing, etc. I hope they fix this soon! 

[Gertigirl]

I'm so happy for you. But can't take  the credit, my engine husband figured it out. Yah

[siennalc1245]

I have the Alta HR, and ever since updating, I'm no longer receiving my text notifications. I'm so use to getting them, this better get fixed soon! 😞

[Gertigirl]

So welcome! Glad it helped you too 😊

[Mtgalls1]

I followed your instructions. It was not successful.

[Cassie824]

Same! I have a Fitbit Versa When I called Verizon as well as FitBit all they could tell me was they are working on the issue there’s been numerous reports! 

[MadFreck]

Yea. That blows. I don’t like having my messages displayed but it works for now until they fix it...IF they fix it. 

[Mtgalls1]

Tried that and it didn't work.

[SunsetRunner]

Same! I’m getting so frustrated. I have a charge 2 as well. 

[lisaber]

Yes, I have an iPhone 7

[lisaber]

This is the same thing that happened to me. Very frustrating. If done several things and have all the same things turned on that everyone is mentioning and still nothing works for me. How can done phones/fitbit work and others don't. So confused 😕

[lisaber]

Agree with everything said!!!!!!

[lisaber]

My phone always was on "always" and it STILL does not work. I am confused why some remedies work for some and not for others.