Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Cheryllynn73]

Same issue. I have updated IOS13 and cannot receive notifications for texts or via messenger. I have unconnected.  Reconnected. Turned the phone off and one. Notifications come through for calls. It is very aggravating. 

[lisaber]

The only problem here is I didn’t get the new iPhone 11. I’m still on 7. Everything was going great til both software updates
😞

Sent from my iPhone

[lisaber]

Not sure where phone preview is at. All my notifications are turned on when locked and unlocked

Sent from my iPhone

[DCJAM]

I think the problem, at least for me, was in the "MobileTrack" or "Fitbit MobileTrack." 

[lisaber]

Mine is already switched on 🙄

[lisaber]

Not sure what that is 🤔

[Staceyrod]

I have tried to get my notifications to show up on my Fitbit versa and followed all the steps to do so and it is still not working. What can I do? 

[DCJAM]

Click your Fitbit picture profile.  Mine is upper left-hand corner.  Scroll down to "MobileTrack."  Then click MobileTrack.  The new window will have Fitbit MobileTrack.   

[Christoffee]

The solution is a new setting in iOS13. 

Settings -> Bluetooth -> Versa (press the i in the circle) -> turn on Share System Notifications

[SunsetRunner]

I have done that, it hasn’t changed anything as far as notifications to my Fitbit. 

[lisaber]

mine is already turned on 😃

[Whoellri]

Hi, have checked all settings - but nothing changed - still not receiving notifications 

[Monique_17]

I noticed someone said they turned their iMessage notifications to “Show Previews: Always” and it worked. My texts were Coming through to my Fitbit. However I hate my texts being displayed when my screen is locked. I tried it with “Show Previews: When Unlocked” and it still worked. I can read everything from my Fitbit and nothing is shown on my phone unless I’m looking at it. Quick fix until FITBIT upgrades the app to match iOS 13. 

[AlyssaLydon]

This is the only thing that has worked on my Versa to be able to receive text notifications. My husband has the ionic & had no issues after updating to iOS 13. I stopped receiving text notifications after updating to iOS 13 & doing the new Fitbit update. 

[HeatherLou1981]

Hi all,

I updated my iPhone last night to the new iOS 13 (i think 🤔) and now I’m not receiving my texts on my charge 3. Any ideas? Not sure how to reset my Fitbit. I’ve checked all my permissions and that’s all ok. It’s syncing as normal. Help! 

[Kboxmomma]

Same here! Super frustrated. Put watch back to factory settings. Restarted watch, phone, Bluetooth, etc. would be nice for someone from Fitbit to respond to the issue and hope they are working on resolving it. Maybe an iwatch is in my future. 

[Cheryllynn73]

This worked for me as well 

[celise]

This did not work for me. 

[Kate425]

What did you do to fix it? I’ve tried settings in both the phone and App, both say it’s on but it’s still not working.

[SunsetRunner]

Hello @Playboy18 

Im very sorry but because your iPhone 11 is not compatible with the new Fitbit App it will not work and unfortunately this is no way to revert back to an older version. Because of that the Fitbit App will either not work at all or some of its functions will not work properly. I have no way of knowing it iPhone 11 will be included as compatible in future updates so there is no fix for your current situation. If you have another device, like an iPad in the home maybe it’s on the list of compatible devices. This is maybe not want you want to hear but without it being compatible it’s not fixable at this time but I hope this does indeed give you an acceptance answer to yours question.