Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[drothbard]

All,
I just got off the phone with Fitbit Customer Support.  I was told that the iOS update increased the security level of iPhones, which as you know has always been higher than Android.  This security increase has caused our devices to not communicate with each other.  Fitbit is working on an update right now.  Keep an eye on your App Store for the update, or make sure you have "auto" updates turned on so you receive it immediately when it is released.  I am beyond frustrated with this issue, I cannot believe Fitbit didn't see this coming.  They sold us a device that communicated with our phones and had one job, keep it communicating with our phones.  Fail.

[HarleysMomma]

did they say anything about working to fix it for android users as well?

[Maceydawn]

I have tried all these steps, still not receiving notifications since updating to IOS 13

[drothbard]

Sorry, I didn't ask.

[Apartm]

Someone said they knew nothing Barth is and that it wasn’t going to communicate with the updates so now they’re saying wait until you get a notification in your apps to be updated and the Fitbit app should work once it updates so we’ll see how long that takes it’s aggravating me I feel like I should just buy a new Fitbit

Sent from my iPhone

[WalterandElka]

I’ve tried all the troubleshooting tweeks to try and get my Fitbit to synch with my iPhone but no luck.  I’ve asked my Bluetooth to forget my device and now it won’t connect at all! Very frustrating.

[drothbard]

Same!

[Nener71]

Same issue here too, I tried rebooting the Versa, shutting it down then re-powering it up and checking all notifications.  Still no text messages 😞

[jwsj]

@MatthewFitbit 

Might be worth updating these instructions a bit.

Obviously, this issue relates to the increased Bluetooth security measures in iOS13. Slightly disappointing that y'all haven't been able to resolve yet considering this was flagged in June during the beta period and it's now late September and iOS13 has gone to GA.

Frustrations aside. One important step that isn't highlighted well in the instructions to fix:

You'll need to go into the iOS notifications settings for each app (Gmail, FB Messenger, etc.) and set the Show Previews option to 'Always' or 'When Unlocked'.

Once you do that, you'll need to wait for a notification to come through for a particular app, then go to the Fitbit app > Notifications > App Notifications -- then you'll be able to flip on the individual apps.

[Indigoluvs]

Im experiencing the same issue 😕

[Tamiej77]

Any word on a fix??

[walkerlanie]

I have completed the suggested steps several times and my notifications are still not working.

[PheelACCD]

Not working for me either. Tried all the suggestions.

[Fridenro]

Not only was I not seeing notifications, but I am also now not able to sync with my iPhone 7+.  I tried the trouble shooting tips for the notifications, but i am still unable to sync with my phone.  Is there a fix or that?

[Ammaw]

The fix you suggested has not worked for me...any other ideas ?

[Apartm]

Nope someone just posted to go into iOS settings for Fitbit to make sure it’s on which it is but one thing I noticed is when you go into the Fitbit app on your phone to see what apps you want notification to show on your Fitbit text messages isn’t there. So Fitbit definitely screwed up on something

Sent from my iPhone

[Ynotjavy]

My fitbit screen is now blank! Won't open.

[LN789]

Does anyone feel like there’s a chance in order for notifications to work we’ll need to keep the preview set to “Always”? If that’s the case I may have to seriously consider switching to Apple Watch...

[Shellyhaller]

I’m starting to feel the same way! Yes apple here I come

Shelly

[F0xy_roxy]

Hi - i have followed all of your directions and mine still doesnt work.  Any updates on this problem? I can get calendar notifications, calls, weather updates but ZERO text messages.