09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-07-2019 23:43
10-07-2019 23:43
I have tried every single one of these steps and my Fitbit still doesn’t send me text notifications... it’ll send me notifications from everything else except text messages. Yes I have the notifications on, yes I have the banners on... I even uninstalled and reinstalled the app, I even did a factory reset on my Fitbit and it still doesn’t work! 😭😭😭 Please fix it!
10-08-2019 00:03
10-08-2019 00:03
I have followed these steps repeatedly with no luck to getting my text notifications back... FITBIT PLEASE HELP!
10-08-2019 00:29
10-08-2019 00:29
There's an ongoing bug with notifications under iOS 13 that fitbit are working on. Keep an eye on the following thread where fitbit are posting updates and recommendations:
10-08-2019 02:55
10-08-2019 02:55
I updated all my settings to show preview (fb messenger, what’s app etc) and now getting notifications.
Never had to have this before & would absolutely prefer not to have to have this setting on as my phone is regularly on my desk & I don’t want people being able to see my messages.
Is this setting a permanent feature to have on now or is it being changed back to not having to have a preview on my phone.
10-08-2019 03:05
10-08-2019 03:05
Mine is still not working and tried all updates etc turned off - is everyone else's now working?
10-08-2019 03:18
10-08-2019 03:18
I have tried all of the steps to get my text notifications back on my Versa with no luck. What is the next step? Will there be an update soon?
10-08-2019 03:35
10-08-2019 03:35
10-08-2019 03:53
10-08-2019 03:53
10-08-2019 04:20
10-08-2019 04:20
10-08-2019 04:26
10-08-2019 04:26
I am not getting text to my Fitbit after updating to the latest iOS.
10-08-2019 05:30
10-08-2019 05:30
Hello @CleMJ
Welcome. I hope I can help you. These steps seem to work for a lot of individuals (but not everyone.....not sure why that is. Maybe different iOS devices) But its worth a shot to see if they will indeed help you. Do understand that if these steps do not work Fitbit is fully aware of the issue and hopefully will apply a fix soon in a future update.
Please go to and adjust your settings:
First open your Fitbit app
Tap your profile picture in upper left
scroll down to the name of your Fitbit and tap it (It’s located just under “My Family”
scroll down and tap notifications
enable the notifications you want in green
now simply tap “today” at the bottom of your screen to get back to the main page
Now lets make sure your iOS device is set up correctly:
go to:
device settings>location services >Fitbit>Always on
also Go to:
device setting>Fitbit>Location>Always on
also go to:
device settings >notifications >messages>Select always under show previews
Now Go to your Bluetooth:
😃 Please let me know if my suggestions gave you the answers you are looking for.
10-08-2019 05:30
10-08-2019 05:30
Same here. I am actually getting all notifications now but I still can't sync which is baffling to me. It is not letting me connect to Blue Tooth but someone I am getting text and call notifications - I will take any progerss at this point since it's been 9 days since my Versa actually worked the way it was supposed to. Also still losing time and we are now at 59 minutes slow
10-08-2019 05:46
10-08-2019 05:46
No this did not help. Thanks for the advice though.
10-08-2019 06:12
10-08-2019 06:12
Hello again @CleMJ
I do know Fitbit is working on this issue so I would keep an eye on this thread where individuals like yourself are sharing ideas, tips and seeking answers to your exact issue here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...
Good luck to you
10-08-2019 06:20
10-08-2019 06:20
This has happened to me before. I just got a new iPhone 11 and it happened again. I tried all other suggestions in the past but the only thing that works for me...and I did it again and it works. You have to forget the device on the app and set it up again. You have to forget the device on Bluetooth and set it up again. It takes less than 5 minutes and it starts... if you sync your app first you won’t lose any previous data. Just a suggestion for those still having problems!
10-08-2019 06:29
10-08-2019 06:29
I am having same issue
10-08-2019 06:43
10-08-2019 06:43
10-08-2019 07:18
10-08-2019 07:18
10-08-2019 07:23
10-08-2019 07:23
I got mine to work with the messages displayed but not happy with this. Will fitbit be working on a fix for that? If not I will be going to the Apple watch. My privacy is more important than my love for fitbit. It worked on private before.
10-08-2019 07:25
10-08-2019 07:25