09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-09-2019 10:17
10-09-2019 10:17
Yes! THIS IS THE MAGIC I NEEDED! Thank you!!
10-09-2019 10:21
10-09-2019 10:21
Are you able to see your notifications without having to turn the text preview feature on? I'm getting them on the watch that way, but I don't like when they're on my lockscreen.
10-09-2019 10:23
10-09-2019 10:23
Change it to WHEN UNLOCKED and they won’t show
10-09-2019 10:26
10-09-2019 10:26
10-09-2019 10:27
10-09-2019 10:27
10-09-2019 10:28
10-09-2019 10:28
They are on, I’ve tried everything suggested, no success
10-09-2019 10:36
10-09-2019 10:36
I'm buying my iWatch tonight. The Blaze was tossed to the wayside by Fitbit just like communicating to all of us on how to receive notifications and connectivity with their products.
10-09-2019 10:40
10-09-2019 10:40
i followed the directions (and agree, hate my texts showing on my screen!) & it worked for a few hours, but I"m back to not getting any texts at all.
10-09-2019 11:19
10-09-2019 11:19
Is there an actual fix for Fitbit’s that stopped receiving text message notifications after updating to iOS 13? I have tried all of your recommended ideas and nothing has worked. It’s very frustrating that my husbands charge 2 is working just fine and mine isn’t. I enjoy having a Fitbit, but my charge 3 has been nothing but problems since I bought it. Come on Fitbit....get it together!
10-09-2019 11:25
10-09-2019 11:25
Someone up above said if you put it on "when unlocked" it will still work, and I just got a text that came thru on the watch but didn't show the preview on my phone. Going to try the whole forgetting the device and re-synching when I get home
10-09-2019 11:29
10-09-2019 11:29
This may not be new but I discovered that if you change your Show Previews to When Unlocked (Default) that the previews will only show on phone when unlocked and not locked. They will still show on Fitbit whether phone is locked or unlocked. Was driving me crazy but this is best solution I found
10-09-2019 12:14
10-09-2019 12:14
I've reset my versa (several times) uninstalled & reinstalled the app (several times), I've removed Versa from Bluetooth (several times). It was for a small window getting at least calls & facebook messenger notices but now it's down to calls. This is seriously frustrating and my versa is only a few months old.
10-09-2019 12:18 - edited 10-09-2019 12:19
10-09-2019 12:18 - edited 10-09-2019 12:19
Fitbit Update 10/8/2019: Hi everyone - we are still working on a fix for iOS 13 notification users and hope to have one soon. I still recommend the workarounds posted in the main thread in the meantime. Once I hear more I'll update this thread. Thanks very much for your patience and reports.
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10-09-2019 12:30
10-09-2019 12:30
I’ve tried everything still not getting any texts or calls on fit bit blaze since updating. Followed all steps.
useless to me when I’m working I rely on this 😞
10-09-2019 12:38
10-09-2019 12:38
Thank you for the updated info. None of the workarounds from the original thread work
10-09-2019 12:40
10-09-2019 12:40
10-09-2019 12:43
10-09-2019 12:43
🙈 so I’m guessing it’s not going to work until someone sorts it . I’ve been messing around for ages trying to make it work 😡
10-09-2019 12:44
10-09-2019 12:44
Have the Bluetooth forget your device and re-pair it
10-09-2019 12:52
10-09-2019 12:52
10-09-2019 12:56
10-09-2019 12:56
Three weeks post iOS update & still waiting for Fitbit to catch up