09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-09-2019 07:10
10-09-2019 07:10
@Icepol My only suggestion is to check here and keep up with it:https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/m-p/38...
I have no other suggestions. I’m sorry.
10-09-2019 07:26 - last edited on 10-09-2019 15:32 by LiliyaFitbit
10-09-2019 07:26 - last edited on 10-09-2019 15:32 by LiliyaFitbit
Buy an Apple Watch, I’m getting the series 5 for Christmas.
Kind Regards
Moderator edit: personal info removed
10-09-2019 07:27
10-09-2019 07:27
10-09-2019 07:34
10-09-2019 07:34
This suggestion does not work
10-09-2019 07:35
10-09-2019 07:35
Can you please update your fitbit app so that it is compatible with IOS13?
10-09-2019 07:35
10-09-2019 07:35
I also am having no luck with getting this issue resolved. My versa does not receive any notifications of any kind since the iPhone update. I have tried all suggested procedures to correct the problem and no luck:(
10-09-2019 08:14
10-09-2019 08:14
I am having the same problem as others are tried everything and the troubleshooting that Fitbit said to do but problem still remains I wish Fitbit would hurry up an get something sorted.sam
10-09-2019 08:18
10-09-2019 08:18
I’ve done everything in the article and it still doesn’t work. After I restarted both devices the little “i” no longer appears so there is no way for me to click on it.
i just want my texts back on my Versa.
10-09-2019 09:04
10-09-2019 09:04
10-09-2019 09:11
10-09-2019 09:11
Still not working?! This is stupid!
10-09-2019 09:14
10-09-2019 09:14
The KEY IS: Removing your device from Bluetooth on your device and re - pairing with your phone.
I have it figured out: Go to settings on iphone, click on bluetooth, click on ! to right side of versa, click forget this device, make sure it disappears from blue tooth list. Go to fitbit app on phone, try to sync, it says it needs to pair, click set up, click allow. It then should be paired allowing all notifications that you have set. Go to settings on your iphone, click on bluetooth, click on ! to right side of versa, you will now see Share Systems Notiffications. That needs to be on and it should be on without you changing it.
I was really nervous about this update. My phone said it would update tonight, I completed the update now to see if I could get notifications to work. The KEY IS: Removing your device from Bluetooth on your device and re - pairing with your phone.
10-09-2019 09:17
10-09-2019 09:17
On iPhone go to settings - notifications - messages - show previews - when unlocked. You will start getting alerts after that on Fitbit. I have iPhone 11 Max on newest update and it’s working fine this way until they fix it
10-09-2019 09:17
10-09-2019 09:17
After doing all this did you still have to have the messages setting on your iPhone for preview as "always" or "when unlocked" - to get the message notification on your fitbit?
Tania
10-09-2019 09:33
10-09-2019 09:33
@RicardoFitbit I'm having the same issue.
ALL notifications are working (calendar, text, call)
However, when I pick up the call, the fitbit blaze continues to buzz even though the call has now been picked up.
This happened right after the IOS13 upgrade. It occurs everytime I pick up a call.
10-09-2019 09:35
10-09-2019 09:35
On iPhone go to settings - notifications - messages - show previews - when unlocked. You will start getting alerts after that on Fitbit. I have iPhone 11 Max on newest update and it’s working fine this way until they fix it
10-09-2019 09:42
10-09-2019 09:42
10-09-2019 09:55
10-09-2019 09:55
I’ve tried everything suggested and still not getting text notifications! Super frustrating!! Has Fitbit come out with a solution??
10-09-2019 10:00
10-09-2019 10:00
I tried doing this too and my Alta HR either disappears completely from my Bluetooth list or shows up under "My Devices" with no "i" next to it. When I go to the app to sync it seems my device is still paired so no idea what's going on! So over this issue, I'm getting no notifications except one random phone call that came through yesterday. No other notifications on my Fitbit since updating to iOS 13.1.2.
10-09-2019 10:02
10-09-2019 10:02
10-09-2019 10:07
10-09-2019 10:07
On iPhone go to settings - notifications - messages - show previews - when unlocked. You will start getting alerts after that on Fitbit. I have iPhone 11 Max on newest update and it’s working fine this way until they fix it