12-04-2019 15:52 - edited 12-16-2019 14:50
12-04-2019 15:52 - edited 12-16-2019 14:50
Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article.
This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.
These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.
If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing.
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:
This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:
Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information.
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01-17-2020 10:58
01-17-2020 10:58
How about some help for android users????
01-17-2020 11:09
01-17-2020 11:09
01-17-2020 12:12 - edited 01-17-2020 13:42
01-17-2020 12:12 - edited 01-17-2020 13:42
I have tried everything multiple times and have turned off the bluetooth on all my devises except my phone. This is my last ditch effort; if this doesn't work my Fitbit Versa 2 goes back to the store.
01-17-2020 12:32 - edited 01-17-2020 12:54
01-17-2020 12:32 - edited 01-17-2020 12:54
Followed the steps and so far so good. I did a test call to my cell and my Charge 3 vibrated. Hoping there are no issues when I get texts.
01-17-2020 14:28
01-17-2020 14:28
01-17-2020 15:50
01-17-2020 15:50
01-17-2020 15:52 - edited 01-17-2020 15:56
01-17-2020 15:52 - edited 01-17-2020 15:56
That didn't work for me. Thanks. (This is a duplicate reply - sorry).
01-17-2020 15:53
01-17-2020 15:53
Changing clock face does not work for me.
01-17-2020 16:48
01-17-2020 16:48
Have you tried unplugging it and plugging it back in? This is basically what they’re telling us to do. We have tried everything. This is bull. Absolutely unacceptable. MONEY WASTED.
01-17-2020 16:54
01-17-2020 16:54
Great and now I’m back to a red dot on my notifications with NO NOTIFICATIONS. (On the fitbit app home scream)
01-17-2020 17:54
01-17-2020 17:54
I have went through each step carefully more than once. Every notification works except my "TEXT MESSAGES". That is one of the more important one for me. My calls come through but not my text. I was getting my text messages until I updated my iPhone to iOS13. 3. Any suggestions?? I really miss getting my text messages on my fitbit.
01-17-2020 18:19
01-17-2020 18:19
I’m so frustrated that my texts are still not showing on my Fitbit charge 3 from iOS. I’ve done the steps detailed here several times and several different days, still no texts. Very disappointing.
01-17-2020 19:24
01-17-2020 19:24
This is still a problem and it’s been months. Is fitbit going to fix this?
01-18-2020 01:34
01-18-2020 01:34
Hi Kate,
Is this first post the comprehensive list of possible solutions to this problem?
This hasn't worked for me and there are 70+ pages of responses to trawl through.
Seems to own a Fitbit you need lots of time to trawl the internet to try and solve the continual issues with these products.
The issues I am having are;
- won't sync with my iPhone
- doesn't keep time (completely shocked at this as it's the fundamental purpose of a watch - can't even do that!!!)
- notifications are sent to my watch every 10-15 seconds to tell me I'm on a phone call, when I'm on the phone.
To solve the excessive notification issue I've turned all notification off during one re-sync, but I'd like to be able to use this feature again at some point.
Are there any other possible solutions?
Thanks
Marty
01-18-2020 04:10
01-18-2020 04:10
I am up to date with all software and I still am not getting my text messages on a new Fitbit I just bought 1-17-20.
01-18-2020 05:00
01-18-2020 05:00
01-18-2020 05:01
01-18-2020 05:01
01-18-2020 05:03 - last edited on 01-19-2020 14:10 by LiliyaFitbit
01-18-2020 05:03 - last edited on 01-19-2020 14:10 by LiliyaFitbit
Money should be reinbursed!
Sent from my Samsung Galaxy smartphone.
Moderator Edit: All-caps
01-18-2020 05:05
01-18-2020 05:05
01-18-2020 05:35
01-18-2020 05:35