Stopped seeing notifications after updating to iOS 13

[KateFitbit]

Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article. 

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This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.

These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.

If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing. 

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon     next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon     next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

 

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

5. DOUBLE-CHECK

If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:

• DO NOT DISTURB

This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:

1. On your phone, tap Settings > Do Not Disturb.
2. Make sure Do Not Disturb is turned off. 

• SET UP NOTIFICATIONS IN THE FITBIT APP

1. With your Fitbit device nearby, tap the Today tab   > your profile picture. 
2. Tap your device image > Notifications. Follow the on-screen instructions to pair your Fitbit device to your phone. 
3. Choose the types of notifications you want to receive. Tap App Notifications and choose the apps you want notifications from. 
4. Sync your device.

Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information. 

[ellennisely]

Tired of doing this every day. Can I return it to Kohl’s?

[Susanmc63]

Arupp224 have you tried Factory reset on the Fitbit?  I was having similar problems, once I did the factory reset it has been working for about a week.  Here is what to do on the Versa:

1.  Click on the left side button, the swipe left until you get to the Settings widget.

2.  Click on settings, scroll down to About and click on that.

3.  Scroll down until you see Factory reset, click on it.  Reset.

make sure to sync before you do these steps if you want your data from today to be saved.

[Beachbilly]

Did you just go thru their directions? Wonder if they have it fixed.

Sent from my iPhone

[1pearl]

They had better notify us with a big red ALERT if they have fixed it....mine still not working

[Tamus]

I have this issue with my new android.  Any fixes to that yet ?

[Jzshuck]

No keep watching

Kind Regards
John
Sent from iPhone

[Beezy1978]

The red light on the back is for sensing not because of anything to do with your battery. Who told you that?

[Cigi33]

Neither is mine 

[SunsetRunner]

I just had a new update on my Iphone 11 Pro. 
I retried my Charge 3 and it is working. I was able to reset my phone and app together and for the first days in weeks. I am now synced. 

NO clue on how long this will last. 
I am thinking of going with Apple later. I buy way to many fitbits for this to keep happening. 

[Standingtall]

I downloaded Bitmoji on my Fitbit.. Since then when I reach 10.000 steps it no longer vibrates or flashes to let me know.. why is that? 
can it be done 

[Nsf410]

I too have done everything that they have said and I am so tired of the reply we are working on it I am about ready to switch to Apple

[SunsetRunner]

Never mind, stopped syncing already. That lasted a few hours. Geesh....I hate this. 

[tendervittles]

I am still having these issues since the OS 13 update.  Not sure if any one else has had the problem persist this long on the Alta HR.

[mgutzmer]

The issue with iOS 13 iPhone update that is causing people to not receive notifications on their Fitbit is STILL UNRESOLVED!  Receiving texts on my Versa Lite was one of the reasons I bought it.  I'm returning this piece of crap and buying an Apple watch.  You're going to lose a lot of customers to Apple.  Really Fitbit? Get it together!!!   

[Nsf410]

I have to agree!!!

Sent from my iPhone

[Dallan13]

Absolutely frustrated with now not receiving notifications! Brand new & after my Inspire HR updated it all went pear shaped😡

[1pearl]

Me too !😡😖😡

[Yorka]

Sick of Fitbit problems! Never again. Next watch will be Apple!🤬

[Beachbilly]

I still am having problems, but reported it by phone and am now in the tech area. That was 4 days ago. I thought possibly that the Apple updates today may have fixed the problem, but tried and still not working. Fitbit techs are supposed to answer me by e-mail, but I haven’t heard anything yet.

[Yorka]

And that’s why this is my last Fitbit.

Sent from my iPad