Stopped seeing notifications after updating to iOS 13

[KateFitbit]

Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article. 

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This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.

These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.

If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing. 

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon     next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon     next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

 

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

5. DOUBLE-CHECK

If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:

• DO NOT DISTURB

This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:

1. On your phone, tap Settings > Do Not Disturb.
2. Make sure Do Not Disturb is turned off. 

• SET UP NOTIFICATIONS IN THE FITBIT APP

1. With your Fitbit device nearby, tap the Today tab   > your profile picture. 
2. Tap your device image > Notifications. Follow the on-screen instructions to pair your Fitbit device to your phone. 
3. Choose the types of notifications you want to receive. Tap App Notifications and choose the apps you want notifications from. 
4. Sync your device.

Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information. 

[Frbdgirl97]

@Shanjack @MandyMae @josiepcosta @AmandaForehand @Novee @Ribguy7 @keekee66 this works for me...

On iPhone go to settings - notifications - messages - show previews - when unlocked. You will start getting alerts after that on Fitbit but only see the message on your phone when you unlock it. I have iPhone 11 Pro Max on newest update and Fitbit newest update with an Alta and it’s working fine this way until they fix it.

Moderator edit: format

[Lhernand]

My ionic still does not vibrate for texts or calendar alerts. I never had an issue with calls. My issue started with the firmware update after iOS 13. I followed these instructions more than five times over multiple days with no success. And no. The Do Not Disturb is not on. I have checked that over ten times and my vibrate setting is set to strong.

[AmandaForehand]

Just tried this and it didn’t work. It was already set to that. iPhone 11 and Versa

Sent from my iPhone

[IsabelT]

I followed the instructions and it worked. It finally worked! I’m now getting text message notifications on my Versa!! 

[Krisc1]

Did all these steps. Even deleted and readded the app. I receive the text messages but not the vibrations. Been going on for months. I think it is time to move on to an Apple watch....

[Aftie]

I have tried everything suggested and then some, the notifications and the sync of my heart rate and sleep doesn't work.  I had sleep update one day since the update and if my heart rate was as high as this says it is when it does work, I would be dead.  In one day when we watched football most of the day I burned 5500 calories because my heart rate was at 183 for more than 5 hours.

I have purchased many fit bit devices over the years and my next purchase will be an apple watch!

[GailyC]

I have been very diligent in following the step-by-step instructions to make sure my iOS, phone settings and FitBit settings are all up to date and align with what is directed in this HELP article. 

I am sad to say after numerous attempts over several weeks I am still unable to receive text messages to my FitBit Versa. I receive Facebook Messenger notifications, Calender notifications, Reminder notifications but no Text message notifications.

One of the reasons I upgraded to this particular FitBit was for the text notifications. I know it isn't a huge problem in the grand scheme of things but it is frustrating.

I emailed FitBit Support and while they were very polite in their correspondence I got no further information. I was told it is not a problem for everybody and it is not all Versa's. I was told that they know about the problem and are working to fix it. I asked about my warrantee as my Versa is less than a year old but was told that unless I purchased it from the online FitBit store I wasn't covered.

I know tech moves quickly and there are glitches and compatibility issues between products, operating systems etc. but this is frustrating and I feel there is a lack of accountability on FitBit's part. I have had my connectivity issues in the past and some "human error" issues with my FitBit devices but this has been going on a while now and I have done what I have been directed to SEVERAL times now and still it's not working.  Sadly I feel my product is not as advertised and I have no recourse but to wait or buy a different product.  

[Dagajoal]

Still having issues with my Versa and notifications. Have gone through all steps as outlined in the "Find help here" section - to no avail. Any help would be greatly appreciated! Haven't had notifications (texts) on my Fitbit for well over 2 months 😞

[steph_81]

I've completed all the steps and still no luck on text message notifications.  I get the incoming phone calls and calendar alerts, but no text message.  I have a charge 2

[KeyTalley]

I have done all these steps more times than I can count and I STILL can’t get any notifications.

[MTV2017]

Completely frustrated!! Gone through all the steps several times nothing works😩I don’t want an Apple Watch but I need texts - does anyone know can texts go through on any other Fitbit? 

[Kellkem]

Finally it worked!!! All I had to do was go to notifications/messages and allow previews. 

[Blanton]

I am doing the same thing taking mine back for a full refund. Disappointing been with Fitbit for years. And sticking to my iwatch so much worth it. 

[lcronin]

I tried all these steps several times.  Still no working.

I have to manually sync any time I want data to go the the ap.

All day sync will never connect.

My old Charge 2 worked great.  I wanted the water resistant capabilities...but nothing works now!

[Gt1522a]

I got it to work when I turned my Show Previews on.  But I do NOT want to have my previews turned on.  This worked in the past and needs to be fixed!

[DenaA]

I’m so glad!!!
--
*Dena*

[Tricia_C]

I have Shows Previews set to Always all the Time and it still does not work.



Sent from my iPhone

[PaulMMoore]

I have followed your directions and receive every notification except texts. I don't understand how every other notification works but texts. Looking at the thread, its a common theme. If you're having an interphase issue you should just let the customer know. It's ridiculous that the issues can't be fixed with your steps. Help me understand. 

[Delgots]

I can get call and calendar notifications but not text. 

[Lakhansaxena]

Hi after update the Fitbit FW. Notification option not shown on Fitbit ionic device. Due to this we did n't receive notifications and in Fitbit mobile app. Re- enable notification on your traker