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Surge disconnecting from bluetooth

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‎11-16-2016 09:20

‎11-16-2016 09:20

I have had a Fitbit surge for just over 1 year and have LOVED it. In the past month, all of a sudden it continually disconnects from Bluetooth on my iPhone. I have forgotten device, shut both devices off and rebooted multiple times. Please help. I primarily upgraded to the surge from my original Fitbit for the phone and text notifications and now I'm not getting them.
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‎11-17-2016 03:29

‎11-17-2016 03:29

Welcome to the Community @Khyms. Thanks for troubleshooting this inconvenience by yourself. I recommend following our syncing troubleshoot, after these steps your tracker should connect without an problem.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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