Swedish app shows incorrect units for pace

[Ammie1021]

Suddenly the tempo after my running is showing tempo in feet not minutes?! I’ve went through my unit Settings in app. and online and everything seems right. Online min/km is shown but not in app. Why?!

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Annika80, @Helen1234567890, & @Canneloni, I apologise for my delay in responding, I've been trying to get to the bottom of this. I'm not a runner but a swimmer, I note that with the settings as suggested above (I have my units set on miles) pool length is set at meters & I get pace minutes/per 100 metres. May I suggest you check your Sense run settings From the clock face swipe left to"Exercise">run>you will see a little chevron at the bottom of the screen>swipe up>lap rule>edit rule (you can set miles/Km here) and make other adjustments. I suggest you play around with this setting to see if you get the stats you seek.

Let me know how you get on

Cheers

[Canneloni]

Hi,

and thank you for the suggestions.

It did not solve the issue though. On my watch it is showing km, it is only in the app it shows foot.

[Gr4ndp4]

Hi, @Canneloni, thanks for the feedback. Can you please clarify your comment? Did you change the "Sense" setting when you followed my earlier advice? With the new setting have you recorded a run which displays Km/hr on your "Sense" while the same run is recorded in Miles/hr on the app? or are you looking at previously recorded runs and expecting them now to be displayed differently?

I look forward to hearing from you.

Cheers

[Canneloni]

Hi,

I changed the settings on the watch  (it was on km but I changed and changed back) and took a walk, the watch is showing km.

When syncing with the app it shows foot in the app.

[LZeeW]

@Helen1234567890   If you are having exactly the same issue as @Annika80, meaning that your app says "fot" and "tum" in the pace details -- there is a new issue with the Swedish language version of the iOS app.  Please post replies in this thread to urge Fitbit to fix this bug.

@Canneloni   You situation sounds different, but I might be misreading your post.  Does this situation apply to you, too?

[Canneloni]

Yes, this seems to be my problem, and I’m using the Swedish app, thank you for this info.

 I will post in that thread.

Thank you!

[Annika80]

I got the same problem and I live in Sweden. Thanks!!

[Canneloni]

I Aldo have this errror, and live in Sweden 

[elliefied]

This is an issue for me as well, also in Sweden. 

[LizzyFitbit]

Hi everyone, and welcome to our new members. @LZeeW Thanks for the heads up!

I've moved your posts to this new thread so we can keep the forums organized. Thanks for the steps tried, as well as the screenshot provided. I'm sorry for this inconvenience. I understand how important it's to track accurate details on the Fitbit app, and I've reported this to our team so they can take a look.

I appreciate your feedback and I'll keep you updated once I hear from them.

[Jossan81]

Hi when I bought Versa 3 I could se my time per kilometers now it is in fot and tum please fix this again

[LZeeW]

Hello @Jossan81 and welcome to the Community.  This looks like a new bug in the Swedish version of the iOS app.  Fitbit is aware and I am merging your post with the relevant thread in the iOS forum.

[Holmbjor]

Same problem here. Country Finland, app language Swedish. 

[Holmbjor]

I also have the Swedish version, but I live in Finland. And I have exactly the same problem with Feet and inches.....

[Tjohansson]

Hi! 
I experience the same issue as described previously for the last few weeks now. iPhone and Fitbit Charge 5.

I’ve tried the suggested solutions without success.

Thanks in advance,

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for keeping me posted, and I'm sorry for the inconvenience this has caused. As mentioned before our team is aware of this situation and they're working to get it resolved. Currently there isn't a time frame; however, I'll update this thread as soon as I have more information from them.

Your patience is truly appreciated, and rest assured your feedback hasn't gone unnoticed.

[VJO]

My fit bit app shows Fot and tums Instead of minutes and km In tempo space. Even though I have said that I am in Sweden and the Enheter is set on Km

[Lumi]

Hi! Exact same thing for me. All settings are correct, but pace in the app is showing feet. 
Takes away a great feature when you use a training mode. 

I recall similar issues before but it was some years back (using Fitbit since 2014). 
hopefully they put some attention to it and find a solution soon. 

[Guy_]

Hi @VJO - if you are using a non Fitbit clock face try changing to another or a Fitbit one.

[rocc42]

A tip to the engineers is that (for example) 6’11” should not be translated into feet and inches when it is a lap time😉