Swim pool length flex2

[Shell1969]

I can't add swim length every time I select it, it takes me back to my iPhone menu.

[Ashager]

Same with mine 😞

[MarcoGFitbit]

Hello @Shell1969 and @Ashager, have a warm welcome to the Fitbit family! 

In this case, please try to forceclose the app by double tapping the home button and swiping up the app. Open it again and check if it's possible to add the swim lenght this time. If not, please logout from the app, restart your mobile device and log back it.

Give it a shot and let me know the outcome!  

[Ashager]

This did not work, just closes the app even after restart. Unable to add pool length

[Krazytoo]

I finally gave up and returned my Flex 2 - even though I uninstalled/re-installed the app numerous times, every time I tapped swimming it went back to the iPhone screen.  FRUSTRATING!!

[Shell1969]

I had to delete the app shut down my iPhone and then add the app again and was able to enter a pool length

[Garyad]

Hi. I deleted and reinstalled the app and it now works

[MarcoGFitbit]

Hello there @Shell1969 and @Garyad!, thank you for keeping me updated, I'm very glad the issue was resolved after uninstalling and reinstalling the Fitbit app.  @Ashager, have you tried reinstalling the app lately to check if it works like it did for @Shell1969 and @Garyad? That would be very helpful. 

Welcome to the Community @Krazytoo, I'm sorry you had to return your Flex 2 due to this situation. In case you need anything else, feel free to reply. 

[Swimmingiscool]

I have this problem too. Hopefully it will be fixed soon?

[Swimmingiscool]

This was m first thought, but it did not help.