Syncing issues after updating to iOS 13

[amrl]

I downloaded the latest iOS version 13.0 and now my Charge 2 will not sync. please help

Moderator edit: updated subject for clarity

[Tchase]

I have done multiple suggestions after updating my iOS to 13.4.1 and my Fitbit won’t sync.  The last thing I did was log out of my fitbit app, force it to close and uninstall it.  I turned my phone off and waited one minute.  Then I turned it back on, installed the fitbit app from my App Store and logged into Fitbit with my username and password.  NOTHING.  I am about to throw this Fitbit in the trash.  I have turned Bluetooth on and off.  I did the above sequence twice.  Any suggestions before I go to a different tracking device?

[DoubleHaul]

Did not work for me.  Did the process 3 times.

[Rustelle]

I think this is definitely a bug issue that needs to be fixed. I have a new iPhone and it is not on my end. I have tried everything like deleting the app, including a reset on my phone like one user suggested and I’m still having to “forget this device” & reconnect to sync daily

[MKonieczny]

I tried all of these steps and it did not work with my Charge2. I then read to try and disconnect the bluetooth device and add it back again. That worked more than any of these instructions. 

[Bossyfit1]

Hi

i am not a fitbit employee but i was just sharing these steps as they worked for me. 

[DoubleHaul]

Clearly a FitBit issue.  Bluetooth has been around a LONG time...so should be like plugging an appliance into the wall.  

Moderator edit: format

[hoveringmom]

did it keep all of your previous info like sleep, weight, water intake, steps?

[Rustelle]

All my info is always saved and sometimes my steps and such are also able to still update, sometimes not; but the ability to get notifications like calls and texts and the “All Day Sync” option has to be reset daily. It will try and then no longer be enabled and when I open the app, a pop up says that it’s unable to sync and to forget the device on Bluetooth, then try again. I also notice because it won’t send notifications to the Fitbit watch for texts, calls or anything. 

[isaaamack]

Hi! I finally figured it out after a few hours. So I usually have my message notifications on my IOS device to show NO previews which this is the reason why it was not showing up on my Fitbit Charge 3. So before doing this

toggle everything. Turn everything off then back on your fitbit settings.

then on iphone:

settings --> Notifications --> Messages --> Show Previews --> "when unlocked" or "Always"

 This helped me I hope it helps others too because all the other threads were not helping. But I believe this is a big issue many have. 

[Howied]

I tried all your detailed steps. But still not pairing... 

please help

[Bossyfit1]

Sorry i cannot help further. These were the steps i took to resolve my issue. 

[Niki-island]

Didn’t work for me 

[Howied]

How can I get this fixed. When I try to sink to my iPhone the app says device not found, but it does sink to my iPad.  I contacted fitbit support. They don’t respond. Their customer service is terrible. 

[Howied]

Did you, delete The charge 2 completely from your Bluetooth, 

forget this device? Did you dele app and reinstall it as well. I tried that, part. Exactly what steps did you take? Did you lose  and data? This problem started when I updated my iPhone 6s from iOS 12 to 13.4.1. 
thanks, fitbit support is terrible. 

[JaneJem]

Exactly the same issue !  What’s the solution?

[Cookmyster]

I have updated my charge 2 to IOS13.4.1. Since then the Bluetooth is not connecting. I have tried every step (force quit, turn Bluetooth off and on, deleting app and reputting on, restart iPhone X)

nothing works. It still says Bluetooth as not connected and app says Bluetooth can’t find device.What do you suggest 

[Scrumpyjack1]

That’s exactly the same as mine. I’ve given up and put mine in the bin where it deserves to be. Fitbit should be ashamed of the way they’ve treated us who have these problems. Their customer service has been appalling.

Sent from my iPhone

[DoubleHaul]

Agreed.
I gave up on my Fitbit. After 2 years no longer use. Blue Tooth is so
basic -

[Aldine]

It will only sync to one device...either phone or iPad.,, u have to choose ☹️

Sent from my iPhone

[Aldine]

So long ago but I’m pretty sure I deleted and reinstalled.. lost data but got it up and running again.

Sent from my iPhone