Text notifications not working

[malibukd]

Hi my voice notification is enabled for my iPhone 5 with my charge but text and calendar is not working. Any suggestions

Thanks.

Moderator edit: title for clarity.

[SunsetRunner · Accepted solution]

Welcome to the Fitbit Forums @malibukd! Keep in mind that the Fitbit Surge is the only one that can receive text notifications. And the only one to receive calendar notifications is the Fitbit Blaze. If your Fitbit Charge is not receiving call notifications, please review this article where you can find some tips to make them work. I also want to share with you the Fitbit Charge manual, so you can review its features and understand more about how they work.

I hope this helps. Let me know how it goes.

[sashac]

I have the Alta. My calls show up, though somewhat delayed. but my texts do not- this is the second alta, i replaced the first because of the same problem - please help. 

[DerrickS]

Hi @sashac and welcome! The following steps should resolve the issue of your Alta not receiving text notifications:

1. Restart your tracker.

2. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
3. Reboot your iOS device.

If you are still not receiving notifications after you've tried the steps above, I'd then recommend:

1. Open your iOS Bluetooth settings.

2. Click on your tracker and then tap "Forget Device".

3. Log out of the Fitbit app and reboot your iOS device.

4. Restart your tracker.

5. Turn on your notifications in the Fitbit app by: tapping the Account button in the bottom right-hand corner > tap the tracker tile at the top > tap notifications > and turn on notifications.

This should help, but let me know if it doesn't for some reason.

[Chaka11]

Trying to set up notifications but keep getting never ending circle (iPhone 4s, Bluetooth is setup, all notifications are enabled in Settings, do not disturb is not enabled, syncing is working fine). Frustrated I can't figure it out. Any help is appreciated.

[DerrickS]

Hi @Chaka11 and welcome to the Fitbit Community!

I've merged your post into a thread where Community members are experiencing the same thing as you are. I'd recommend checking out the instructions mentioned in my post above, they should help you get back on track.

Let me know if you need any additional help!

[sashac]

nope- neither of those worked. Texts still aren't coming through and calls are slightly delayed

[MarreFitbit]

Thanks for trying the suggestions provided. In this I'd recommend getting in touch with Customer Support directly so they can do a deeper investigation and identify where the issue is coming from. 

Don't forget to mention all the steps you've done so far to avoid getting the same ones, you'll be in good hands!

Have a great day @sashac! 

[Dalo20]

In order for the Fitbit to be able to access the text message you must have text notifications set to display in the iPhone notification center. On your iPhone go to Settings/Notifications/Messages then select Show In Notification Center

[rob.murrayuk]

Hi i;ve jsut tried this and ,y new charge 2 isnt receiving text notifications,,, 😞

[MarreFitbit]

It's great to have you here my friend @rob.murrayuk! If you have tried the steps that @DerrickS shares in this post without luck, I'd suggest taking a look at this post of mine to meet the requirements before moving on with the troubleshooting steps. 

Let me know if this helped! 

[rob.murrayuk]

Hi, thank you for our response, I've tried all the tips and although i am receiving call notifications my text ones still aren't coming through! do you have any further advice? cheers
 Healthy Regards,
Rob

[MarreFitbit]

Hmmm... very strange my friend @rob.murrayuk, but thanks for trying our advice. My best recommendation would be to get in touch with Customer Support directly so they can do a deeper investigation and see where the issue is coming from. 

Don't forget to mention all the steps you've done to avoid getting the same ones.

Have a great day! 

[Mhayes879]

What about text notifications not showing up on Fitbit blaze?? I could never get it to work since I got it back in December. 

[MarreFitbit]

Thanks for jumping up here @Mhayes879! If you're not getting notifications on your Blaze I'd recommend following what @DerrickS posted here. Let us know how it goes!

[cin650]

Thanks, I tried everything else and turning on my show in notification center made it work for me. I have a Charge 2.

[MarreFitbit]

Awesome @cin650!  I'm very glad to hear that you're back on track now. 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Enjoy the rest of your day! 

[J9bean]

Having the same issue. Did all the steps you recommend. Nothing. Have a new Alta now as well, same problem. No text notifications received... Checked everything. Nada. Extremely frustrated. And still hasn’t worked with the “new” updates

[MarreFitbit]

Hey there @J9bean, it's nice to see you around the forums! Thanks for following the steps I've shared here. 

While reading your post I was wondering if you're on iOS device? If so,  have you upgraded to iOS 11? If this is the case I'd recommend trying using an Android device included in this list to see if the issue is coming from the iPhone. 

Also, let me know if you're not getting all the notifications or only the text ones.

Give this a shot and let me know how it goes, I'll be around! 

[J9bean]

Yes, just checked. iPhone 7S... received text notifications in the past...
Not receiving them now. Followed all the steps from your Fitbit support
team. Nothing...