Unable to get Text Notifications on Versa.

[Angela254]

My versa will show calls and will show my Ring notifications but I can’t receive text messages on it. I’ve contacted Fitbit and went through all the steps and it still won’t work! I have an iPhone X and it all worked a few days ago but now I cat get text messages on watch. Help!

Moderator Edit: Clarified Subject.

[Msiudy]

I was receiving all of my notifications until I bought the Iphone 11.  Now I don't get text notifications but get everything else.  I did everything they told me to do and still no notifications.  The Versa isn't new, the phone is.  I'm so disappointed!

[natanderson15]

I’m having the exact same issue and I am in the exact same boat. I’d rather have text notifications than the app notifications. 

[JFrese24]

I have had this same problem for 2 months!!! I’ve caught tech support 3 times, they’ve told me it’s a software issue with the new iOS upload?? But for 2 months?? Aside from the health tracking, This was one of the major reasons I purchased.

can we get this rectified in a timely manner? 

[JFrese24]

***called tech support

[OrtizFamily]

I got mine to work by forgetting my versa Bluetooth connection and re connected it. After that my phone asked if I wanted to get notifications on my versa.

Sent from my iPhone

[SunsetRunner]

I did that as well and it didn’t work. 

[Smason1983]

I have tried everything and I have done all the latest updates and I am still unable to get text notifications on my Fitbit.  This first started with the IOS update 2 months ago and I am still having the issue.  I have forgotten the device checked all notification settings in the app on my phone and on the watch itself and I am still unable to get them to display.  I am so disappointed.

[ToriConn]

I did what you said and mine still hasn’t worked I got it yesterday and it’s brand new. It seems like everything I do isn’t working. Do you have any more advice 

[SunsetRunner]

Honestly, and I don’t mean to sound smart, but I just got rid of my Fitbit. It no longer worked out for me. I needed it for notifications and when that stopped working, I gave up. Numerous updates and following the directions to get it to work didn’t fix it. Also, after the gentleman from Fitbit told me it may not be possible to get it working again, I decided Fitbit wasn’t for me. It really sucks because I had been a Fitbit customer for several years. 

[Marge90]

It’s a waste of time. It has been this way since the new iOS 13 update was released. I have tried for months now. Nothing works. If you can return it I recommend you do. 

[Marge90]

I agree. It was great while it worked but it has been months now. I’ve exhausted all options. 

[SunsetRunner]

Hello and a warm welcome everyone. For those of you that are still experiencing issues trying to get their notifications working I would suggest visiting this thread here:https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

Pay special attention to page 1 of that thread and follow the steps provided very carefully. If any new information is available or any updates to the notifications issue it would be posted there. Hopefully the steps provided will assist you. 

[Moose148]

Ive tried that.. nothing.. 

[Tony437]

Go into notifications then messages scroll down and turn off your badges this worked for me . 

[Tony437]

Go into notifications then messages scroll down to badges and turn it off this worked for me 

[SunsetRunner]

Thank you for sharing your tip @Tony437! 😃

[Tony437]

Go into notifications then messages scroll down to badges and turn of you should then receive messages in fit bit

[Smason1983]

That was it!!! Thank you!

Sent from my iPhone

[Orissab]

I just got my messages.

went under settings for phone and messages and turned on the “Always” button 

bam it worked! 

so thank you to whoever posted that message. 

[Kerry_D]

This worked for me!! Thanks!

Really didn’t think it would work, but I already tried EVERYTHING else, so gave it a shot. Thanks for posting Sam!!