Unable to receive Notifications on Inspire.

[LexieFran]

My inspire will not stay connected to my Bluetooth so I no longer get notifications on My Fit Bit Inspire.

I was getting them and all

of a  sudden they stopped coming.

i have searched and tried all the suggestions with no success

Thanks

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @LexieFran thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to gather some information from you so we can check this further, please reply with as much information as you can:

1. iPhone model you're using. 
2. OS version running on your phone
3. App version installed (go to Account > Help to get it)
4. The list of troubleshooting steps you've tried so far. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[LexieFran]

Hello
And thanks for getting back to me.
I have an iPhone 8+ and am running on on IOS 12.2.
I have googled the fix , gone to my Notifications and shut them all off, turned the phone off and on and turned all the notifications back on.
I deleted and re loaded the Fitbit app.
The strange thing I was getting my notifications and then all of a sudden they stopped coming.

Francine

[MarcoGFitbit]

Hello @LexieFran I hope you're doing well, thanks for taking the time to reply with the information requested. 

At this moment, I would like to ask you to check if your Inspire is not on Do Not Disturb mode (DND) by pressing down the button on the side for 2 seconds. Then, scroll down and tap on "Notifications" to turn them ON in case they're off. 

After that, check if your Inspire is able to receive Notifications and if not, let us know so we can check this further. 

Give this a try and let us know the outcome! 

[LexieFran]

Yes I did that right after the issue started
Just looked again and yes the notifications icon is ON.
If it was OFF it would hAve a line through it, right

It is definitely ON

Francine

[TawniaC]

Same thing here! I have done all the steps you have and am still not  receiving phone calls it’s so frustrating !

[LizzyFitbit]

Hi @LexieFran, it's nice to hear from you. Welcome on board @TawniaC.

I'm sorry for my delayed response, and rest assured that I'm here to help you. @LexieFran, thanks for confirming that the notifications are on, and @TawniaC, thanks for checking the steps posted in this thread. If you've not done so, I'd suggest to try the following steps in the given order:

1. Remove your device from the Bluetooth settings.
2. Turn off your Bluetooth.  Make sure to turn off other Bluetooth connections when not in use.
3. Force quit the Fitbit app, then go to your phone's settings and make sure that the Do Not Disturb settings are off.
4. In your phone's settings tap notifications > messages and verify the three options under "Alerts" are enabled.
5. Check if there isn't any pending update for the Fitbit app and restart your device.
6. Turn on the Bluetooth in your phone and open the Fitbit app.
7. Tap on the account icon > Inspire icon and then on notifications.
8. You'll be prompted to pair via Bluetooth. Select setup or pair.

Once you're done, try receiving a call and text messages in your phone to test your Inspire.

Let me know how it goes.

[LexieFran]

How do you force quit the Fitbit

Francine

[LizzyFitbit]

Hi @LexieFran, it's great to hear from you.

About your inquiry, to force quit the Fitbit app you'll need to swipe up from the open apps. For instructions see the Apple help article.

Keep me posted. 

[LexieFran]

I have done this as well as having done that previously
I am quite disappointed with Fitbit

Francine

[LizzyFitbit]

Hi @LexieFran, it's great to hear from you.

I appreciate your efforts in trying the suggestions posted above. I see where are you coming from, and thanks for sharing your thoughts about this situation. Because the notifications are still not going through your Inspire, could you please confirm if the "Show In History" option is toggled on in your iPhone's settings? To do this, go to the iOS system Settings > Notifications > Messages > "Show In History".

Let me know if the issue persists after enabling this option, so I can further investigate with our team.

[TawniaC]

I have the Versa

Sent from my iPad

[LexieFran]

I cannot see an option for
“ show history “ in an notifications

Francine

[LizzyFitbit]

Hi @TawniaC and @LexieFran, it's nice to see you here.

@TawniaC, thanks for clarifying that you have the Versa. You can still try the steps posted above, and, when you're in the Fitbit app dashboard, tap on the Versa icon so it can be paired to pair it via Bluetooth within the notifications settings.

@LexieFran, thanks for getting back. The option will say either "Show In History" or "Show Previous". Make sure it's enabled and set to "Always". Once that is done, try receiving a phone call or text message to test the notifications on your Inspire.

Keep me posted.

[Lbphepls]

My new Fitbit inspire that I purchased from you just two weeks ago is terrible. Everyday it has issues. I have to reset it. Either sleep wont work or txt and phone notifications. I am totally disappointed with this product. Today its phone and txt. I have done all the rests including removing the app ,repairing the devise, restarting with the side button.... nothing. please help . Maybe this one is just defective and needs to be replaced.

Moderator edit: removed personal information

[LizzyFitbit]

Hi @Lbphepls, welcome on board. It's nice to see a new member around, I'm sorry for the delay in my response.

Thanks for sharing detailed information about your Inspire, and I'm sorry for the issues that you've had with it. I understand how you're feeling and appreciate the steps that you've tried prior posting. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your email inbox, you'll get some information about your case.

See you around.

[Dustibo]

This fixed mine... thank you!!!

[SunsetRunner]

This is Fantastic News @Dustibo! Woohoo Happy Stepping! 😃