Unable to set up tracker on iOS see: HTTP.error 0

[KateFitbit]

Update 1/31/2018: Hi Everyone - this issue was resolved in the recent update 2.45, please update your app if you are experiencing this. If you continue to have this issue, please let me know. 

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Hi Everyone, I merged a few threads together. We have received reports that some IOS users are unable to set up their tracker and are seeing an HTTP.error 0 message. Our engineers are aware of the issue and are currently working on a fix. Thank you for your reports at this time! 

[eleclady]

I am unable to set up my Charge HR on my new iphone with ios 11. my last effort I deleted my charge device then went to add a device. I can not get past the privacy policies pages. I hit 'next' and nothing happens. Please help!

[Wendya1972]

My blaze just gave me the same error code and captured no information from my 5 mile run. 

[Coach9]

It is a joke. Fitbit always worked on my Mac devices until couple days ago now nothing. Goodbye Fitbit

[Wendya1972]

Agreed! I’m at my wits end with it. Too unreliable.

Sent from my iPhone

[UnicornPoop]

I’m having the same problem since Apple’s update today 💔

[Amros08]

Totally useless... I bought a FitBit Charge 2 and it is not functional as the sync is giving his ‘0’ error.

What a pity; after all this time... I decide to own a Fitbit and it’s useless!!! 

[UnicornPoop]

I’ve owned various FitBit products over the years & not really experienced many problems. Their customer support is excellent, so l hope to have this matter resolved fairly quickly.

Have you contacted their customer support direct?

[wheelcl]

I’m not able to get past the I agree to the terms to set up my new tracker. 

[Coach9]

Voila this morning I tried again and after I had deleted it all I reset my fitbit and now it works on my IOS devices

[UnicornPoop]

Excellent news! 😜

[Bobpick]

I have been having similar problem for last week or so. Perhaps related to iOS update on phone and iPad. Have tried the various options and it works for a day but next day my charge 2 won’t sync to phone or iPad. Hope that this issue will be fixed soon.

[Isabelleke]

Nothing works for me 😞

[Ange00]

Hi, I'm still getting this error 0 msg, 02 Oct... any news as to when it should be resolved?

thanks...

[Docellero]

Same boat.  No word?

[Coach9]

This whole thing is a joke.  Was working on my Mac and now I cannot even set up my tracker.  Nice to invest in a device that is useless on Mac products.

[rgodin16]

I am getting that message when I sync - it will show me the steps to that day, but doesn't show anything else, and it doesn't retain it.  It is an Alta. 

[JaeJoong]

iPhone  8 plus doesn't 'discover' Fitbit charge 2 since your new update (It was fine the first couple of days, so is not the phone)... So I've been using my HR, but we know I cannot change the band in that one... AND IS BROKEN! so I don't have much time left 'till it finally falls apart. Is Oct. 3rd and that was.. The 30th, And STILL NOTHING! 

[TonyaSwisher]

I have a brand new out the box iPhone 6 Plus and my Alta will not sync the app. I’ve tried several times since activating my new phone yesterday and today. Can’t wait until the issue is fixed!! 

[TerriMoon]

Using AltaHR and my Iphone8 is telling me I need to update the tracker.  When I try to update I am also getting the message (com.fitbit.HTTPerror0.)   The last sync was Oct 3 at 12:15 CST.  Help please.

[cheriannmusial]

I have only had my Alta HR 3 weeks  Just getting back to walking after severe back issues for 1 1/2 years. i love to see my steps add up and my heart rate. But last week it flipped from miles to Km. I v

called and was taken care . But today I received my steps but I can't put in my food or it won't give me minutes used  . It said to update tracker it won't load all I get is The operation couldn't be completed.  com.fitbit.HTTP error 0. HELP !!!!! I've tried everything they recommend!