09-20-2017 16:10 - edited 01-31-2018 13:33
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09-20-2017 16:10 - edited 01-31-2018 13:33
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Update 1/31/2018: Hi Everyone - this issue was resolved in the recent update 2.45, please update your app if you are experiencing this. If you continue to have this issue, please let me know.
Hi Everyone, I merged a few threads together. We have received reports that some IOS users are unable to set up their tracker and are seeing an HTTP.error 0 message. Our engineers are aware of the issue and are currently working on a fix. Thank you for your reports at this time!
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10-03-2017 16:54
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10-03-2017 16:54
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When I shut off my Alta it worked fine after!
Sent from my iPhone
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10-03-2017 16:55
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10-03-2017 16:55
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Sent from my iPhone
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10-03-2017 18:23
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10-03-2017 18:23
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10-03-2017 23:14
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10-03-2017 23:14
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I’ve has my Charge 2 for a week or two. It stopped syncing with my phone a couple of days ago and I’m being asked to download an update but I keep getting the HTTP error 0 message. Any advice? I’ve already tried rebooting my phone and turning Bluetooth on and off.

10-04-2017 05:45
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10-04-2017 05:45
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When is this expected to be resolved? All of my devices are on IOS 11+ so I can’t access my Fitbit data, haven’t been able to do so for a week, tried all the work arounds and contacted for but customer service- still no resolution! When is expected resolution so at least expectations are managed. Otherwise why pay the premium for a Fitbit when other monitors are able to keep up with software updates!

10-04-2017 06:04
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10-04-2017 06:04
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10-04-2017 06:12
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10-04-2017 06:12
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This morning nothing once again. Turned off Bluetooth on my cell, plugged alta into charger and boom it synced. I do not want to do this every day please figure this out or my device is going into the garbage as I am sick and tired of having to do this.

10-04-2017 12:23
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10-04-2017 12:23
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Finally all sorted out with thanks to FitBit support. Thank you 😊

10-04-2017 12:25
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10-04-2017 12:25
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Remove the app & re-install. It worked for me.

10-04-2017 13:11
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10-04-2017 13:11
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Sent from my iPhone

10-04-2017 13:24
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10-04-2017 13:24
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Sent from my iPhone

10-04-2017 13:46
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10-04-2017 13:46
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Dear Fitbit, after 2 years of fun with challenges I'm crushed to be left out for so long. You have always presented excellent service when my Fitbit broke. But please, keep us in the loop of how things are going. I understand it isn't easy to solve a problem beyond your control, but we deserve more updates on the situation. Thx!
10-04-2017 13:51
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10-04-2017 13:51
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10-04-2017 14:01
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10-04-2017 14:01
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I have just deleted everything for the third time and re-installed. If this does not work then my fitbit is going into the garbage and I wlll not be buying he watch or upgrading to Premium

10-04-2017 14:49
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10-04-2017 14:49
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I’m not getting that error message, but it won’t move me past the “I Agree” screen. Is this the same issue?

10-04-2017 15:12
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10-04-2017 15:12
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I’m getting the error message if I try to sync to my phone. My Fitbit seems to be tracking but won’t sinc to the ap.
10-04-2017 18:04
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10-04-2017 18:04
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This got it to start syncing with my phone but still all info is not correct. But at least I can see current numbers.

10-04-2017 19:42
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10-04-2017 19:42
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Sherry Morgan Garlington
318-663-3307

10-04-2017 23:57
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10-04-2017 23:57
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Have you contacted their support team about this poppet? Since their intervention, mine is now back up & running.

10-05-2017 00:02
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10-05-2017 00:02
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You can also try making a comment on their Facebook page.
