09-20-2017 16:10 - edited 01-31-2018 13:33
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09-20-2017 16:10 - edited 01-31-2018 13:33
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Update 1/31/2018: Hi Everyone - this issue was resolved in the recent update 2.45, please update your app if you are experiencing this. If you continue to have this issue, please let me know.
Hi Everyone, I merged a few threads together. We have received reports that some IOS users are unable to set up their tracker and are seeing an HTTP.error 0 message. Our engineers are aware of the issue and are currently working on a fix. Thank you for your reports at this time!
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10-05-2017 05:22
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10-05-2017 05:22
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I'm still getting this HTTP.error 0 message.

10-05-2017 06:39
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10-05-2017 06:39
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Hi there, I am trying to set it up my Charge 2 but I am stuck at the "Read our terms and policies" page. They keep asking me to tap "I Agree". Been trying to tap it but nothing happens.

10-05-2017 13:28
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10-05-2017 13:28
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Sent from my iPhone

10-05-2017 14:42
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10-05-2017 14:42
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Sherry Morgan Garlington
318-663-3307

10-06-2017 05:51
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10-06-2017 05:51
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Hi, my fitbit Charge HR has been working perfectly. Now, it keeps asking me to log in all the time and also when I do get logged in it is taking ages to sync if it does it at all or does not sync everything. I have an iphone 7+ on ios 11.0.02. I have taken all the self remedy steps there are to no avail i.e Switched phone off and on, turned bluetooth off then on, deleted app and reinstalled it, reset my fitbit, updated firmware, deleted my fitbit from my phone and added it again. Don't know what else to do. My husband has a Fitbit Blaze and has the logging out issue but it seems to sync ok. Is this a known issue? Thanks

10-06-2017 08:23
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10-06-2017 08:23
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Same thing here with my charge 2. Any news yet on when this will be fixed.

10-06-2017 18:38
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10-06-2017 18:38
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Apple have just released an IOS software update. Have you updated it today? It might solve your problems.
10-06-2017 19:54
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10-06-2017 19:54
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Bob Pickering

10-07-2017 02:35
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10-07-2017 02:35
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Fingers crossed 🤞🏻 for you 🤗

10-07-2017 03:31
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10-07-2017 03:31
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Thank you 😊

10-07-2017 03:32
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10-07-2017 03:32
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I have updated everything too but still having problems. 😟
10-07-2017 03:34
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10-07-2017 03:34
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Thank you but I have already updated 🤔
10-07-2017 07:34
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10-07-2017 07:34
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I'm wondering if my problem has to do with being on an unknown wifi-network. It all started when checking in the resort where I'm enjoying my holiday. I have a company phone with a lot of security on it 🤔. I can't use data since I'm on another continent. I hope I can get it fixed when home. I miss this 😞

10-07-2017 15:19
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10-07-2017 15:19
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Mine is working again 🙂

10-07-2017 16:38
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10-07-2017 16:38
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Yay! 🎉 🎈

10-07-2017 16:39
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10-07-2017 16:39
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Sounds possible.

10-07-2017 16:40
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10-07-2017 16:40
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Just updated my iPhone iOS a couple days ago and no longer getting texts, etc. to my Alta. Have read some attempts to fix. No luck. Just wondering if this is still an issue on app update or if there is something else I can try. Thanks!

10-07-2017 16:41
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10-07-2017 16:41
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Perhaps your tracker is faulty? 😱

10-08-2017 00:32
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10-08-2017 00:32
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Got this error. Tried to reset now my Fitbit does not connect to the app at all so will not update, and will not reconnect. Run out of ideas of what to do next.
10-08-2017 08:19
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10-08-2017 08:19
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I have same problem with my new charge2. Stuck at term & condition page. Nothing happen after I pressing “ I agree” . Have tired to delete and reinstall the app but problem still exist .

