Unable to set up tracker on iOS see: HTTP.error 0

[KateFitbit]

Update 1/31/2018: Hi Everyone - this issue was resolved in the recent update 2.45, please update your app if you are experiencing this. If you continue to have this issue, please let me know. 

---

Hi Everyone, I merged a few threads together. We have received reports that some IOS users are unable to set up their tracker and are seeing an HTTP.error 0 message. Our engineers are aware of the issue and are currently working on a fix. Thank you for your reports at this time! 

[Rosie45]

Wow. So many people with this problem. Is this only on OS Apple or  androids  have same problems too.

[Claire1968]

Not too sure, did several times over a three day period. Was getting very
frustrated.

--

Moderator edit: personal info removed

[dfiero]

Same here spent 2 hours with customer support. They are saying it is my fit bit one. Guess I will wait to see if there will be a fix on the error message.

[Serena9674]

I am getting the same error on my One since I tried to update the software. I have gone through all the steps multiple times (deleting, re-entering, etc to no avail). 

Looks as though this problem has been happening for 6 weeks - when will thus be resolved to where it will sync correctly? Thanks in advance. 

[KK0950]

I'm with you, someone either apple or fitbit should fix this!!!

Get Outlook for iOS

[Ateach2all]

Mine won’t sync to computer either and it’s Dell

Sent from my iPhone

[Rosie45]

Is bad enough  I can’t sync my Blaze, now I have to log in to the app. It says get new account or log in. I was advised  by my friends to get I watch. But the Fitbit gives my sleep Iwatch don’t have the sleep.

[Jofrance03]

I got mine working and since the clocks changing it’s gone again very frustrating and a disappointment for Fitbit users

Sent from my iPhone

[SunsetRunner]

I have given up on Fitbit. There are hundreds of us on this app that are having problems syncing,family,friends, co workers. Fitbit doesn’t seem to have a clue how to fix this issue and has been saying for weeks that it’s engineers are working on a solution. I have used competitive fitness watches in the past and have not run into any problems with them. I am going back to my competitive watches along with several friends,co workers and family members. Enough is enough! Good luck everyone. I do hope that you get your trackers working.

[KK0950]

How do u reset the fitbit

Moderator edit: personal info removed

[Rosie45]

Bad enough I can’t sync my blaze. Now I have to log in the app tell to sign in or make new account. I didn’t relise how many of us users have same problems. My first trackers work better than the. New  ones. I’m back to my Flex 1 

[Rosie45]

Good luck my friend. Depends which one. But I have tried on my blaze no luck. I’m back using my old flex 1

[Wenee]

Not able to set up Fitbit Flex 2. It was working....How much longer.... thanks

[Paul_Wesson]

What’s the solution?

[Rosie45]

I had to make a new account with my other name and other email. To be able to sync my blaze an charge 2. Is working now. Have 2 accounts now.one for old tracker and new one for new one.

[Nam71429]

Larry AW

my Fitbit is already working with my iPhone 6s   And it seems that is been working good since last week. I put a new battery with a piece of paper like someone suggested before and , we’ll the “witchy” suggestion worked I guess. 

[KK0950]

Explain the piece of paper, I didn’t see the initial suggestion

Moderator edit: personal info removed

[Ssjjk]

Piece of paper? I don’t understand your post.

Sent from my iPad

[KK0950]

The post said a new battery & a piece of paper. Was that a mistake?

[Nam71429]

Hi.  

Muy is correct., the piece of paper I did add is folded in a way that pushes the battery in, that’s what I did and mine is been working fine   A Fitbit fan suggested this ,