Unable to update Charge 3.

[Cmahoney77]

I have a new Charge 3. It was recognized by my iPhone and apparently did an initial sync (my data from my Alta HR appears in my Charge 3 dashboard). But it keeps saying an update is available and it keeps returning an error when I try to download the update. 

Charge 3 is charge and is near my iPhone. I have confirmed Bluetooth is on and working and co firmed I have internet connection. I have restarted the Charge 3 several times and restarted my iPhone. Still won’t complete the update. 

Moderator Edit: Clarified Subject.

[Jenglish18]

I'm having the same issues. Initial pairing went fine, but yesterday and today it will not sync, just keeps spinning and looking. I did do 'forget device' yesterday and went through the whole process and it's looking like I'm going to have to do it again tonight. Not a huge fan of charge 3 right now due to this issue, and I've been a Fitbit user for several years! 

[Cat_h]

I am having the same issue where my fit bit charge 3 intermittently syncs. 

I’ve reset it, set up the device again but no joy, I’m gutted as was so excited about getting this new one! 

I have  an I phone 7

Fitbit 2.80(704)

on IOS. 12.0.1 

can this please be looked into

thanks 

[david.margulis1]

I have a Charge 3 that is unable to update. I followed your instructions to turn off Bluetooth and turn back on. I followed your advice to reset the device, too, and now nothing will sync. Now, we do not have a Charge 3 at all. I have an iphone 8.

Please advise to connect my Charge 3, so I can reset my device. It is not working at all now.

Thanks.

[david.margulis1]

RE: inquiry from David.margulis1: Also, have version 12.0 of iPhone 8. Forgot to add that as you requested. 

[countrygirl73]

I was finally able to update my Charge 3 after doing all the other steps
(restarting the Fit Bit, turning Bluetooth on and off, etc) after so
deleted the Fit Bit app and re-installed it. You will have to log into the
app again so make sure you have your password. That finally worked for me
and it’s been working for 2 days fine. Hope this will work for you all!

[david.margulis1]

I tried to reset but it still says ‘searching.’
I:
reset the bluetooth

reset the app

reset the device (or tried to but not pairing)

Right now it is worthless. Terribly frustrating. Life it too busy for this.
Thanks for any light you can shed.
~d

[jsegbert25]

Ok. Reinstalling the app after doing all of the resets and unpairing worked. I'm not sure if it will start acting up again, but even so, it's great right now.

Sent from my iPhone

[AlvaroFitbit]

Hi everyone. Sorry to hear about your difficulties updating your Charge 3 and thank you for trying the suggestions in this thread.. In general you can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. If the firmware update gets stuck just force close the Fitbit app and reopen it to try to resume the update. You can find additional tips here.

Let me know how it goes!

[Pvang]

I returned the defective unit and got a new one, so far it’s been good.

[MarcoGFitbit]

Hello @Pvang, I hope you're doing well, thanks for taking the time to reply. I'm very glad you were able to return your Charge 3 and your new device is working as intended, thanks for sharing your experience with us. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[NickyF123]

Charge 3 wouldn’t pair to do update. Phone won’t find it as a Bluetooth device. After following your online instructions I have turned Bluetooth off and on still nothing, forgotten device to mere search now won’t find so cant set it up as a new device either. Little annoying as only a couple of weeks old

[MarcoGFitbit]

Hello @NickyF123, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate you have shared your experience with us and for letting us know you've already tried the troubleshooting steps listed on this thread. If your Charge 3 is having trouble updating I would like to suggest you to go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then, open the Fitbit app and try to update the Charge 3 again. 

I hope this can be helpful, give it a try and let me know the outcome! 

[tjplace]

Same problem plus it just keeps shutting the tracker off and have to do long reset. Spent an hour and a half with live chat and they gave up! Now they said wait for email instructions. 

I kept playing with it and now got it to stay on and try to update via windows 10 app on my computer. It says updating for the last two hours. Not getting anywhere. Device is useless with no help from the company!

[MarcoGFitbit]

Hello @tjplace, I hope you're doing well, it's nice to see you around. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, as you have already contacted our Support Team, my best recommendation is to wait for their instructions which will be very soon. In the meantime, please try the instructions on my previous post and remove the tracker from the Bluetooth devices on your phone, then plug it in and try to update again. 

I hope this can be helpful, thanks for your patience and understanding. Have a great day. 

[tjplace]

They are sending me a new one since they did everything they could via CHAT.



TJPLACE

[Jaymiexx]

I have an android phone and am having the same problem as the iPhone users. It's really new - Huawei P20 Lite and I have unpaired my Fitbit because it only shows the front screen with the heart rate and the time, none of the others that you have to swipe across the screen to see. It was unable to update and now I am having troubles trying to pair it again as it doesn't show the four digit code. Really disappointed and gutted, at this point I have no idea what to do and feel hopeless

[MarcoGFitbit]

Hello @tjplace, thanks for taking the time to reply, I hope you're doing well. It's nice to see you too @Jaymiexx, thanks for joining the Fitbit Community. 

@tjplace, I appreciate you have come back and let us know our team will be sending you a replacement after you contacted them through chat. I'm very glad. 

@Jaymiexx, I appreciate your participation in the Forums and for sharing your experience with us. Please note that this board is exclusively for iOS devices. However I would like to suggest you to check this post about compatibility of Fitbit Devices with the Huawei P20. If you need further assistance, please check our Android board, I'm sure our team will be helpful to assist you. Thanks for keeping our boards organized. 

[Rhonda1]

I have followed all these instructions and my charge 3 won’t update. BT error message 

[MarcoGFitbit]

Hello @Rhonda1, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for having tried the instructions on this thread. At this moment, I would like to ask you for a screenshot of the error you're getting so we check this further and determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Piffah]

I have the iPhone X and I can not get the charge 3 to setup and update