Unsupported Bluetooth warning

[VSPS]

After the latest update I get a warning saying: “This device does not support Bluetooth communication”

My Sense syncs Ok and I have no issues other than the annoying warning every time I open the app

 

[SunsetRunner]

Since the app update 12th April, 22

Everytime I go into the app I get a message saying Bluetooth unsupported on this device 

I have an iPhone 12

I've never had this message before 

so I’m guessing it was the update 

[Clove6060]

I have an iPhone 12 Pro Max. No problems with the update.

Try turning Bluetooth off and back on. 
restart phone and sense. 

[groundzero]

Yes! I've started getting this message too, after I did the latest update. I have an iPhone 13; of course it supports bluetooth. I think my steps are updating correctly--it's just annoying to have that message appear every time I open the app. (Mind you, not as annoying as the half-page ads on top with 'helpful tips' like "Don't forget to sleep" and "Drinking water is good." I can't get those to stop appearing either.)

[Cjongewaard12]

Hi,

a couple day ago my Charge 5 stopped receiving notifications. I checked my phones software and updated it as well as updating the Fitbit app.

after updating I keep getting an error message when I open the app “device doesn’t support bluetooth”.

now I can’t add my Charge 5 to the app and the connection times out every-time I try to add it. 

My bluetooth connects to all of my other devices without issue so I’m not sure if this is a charge 5 issue or app issue. 

[TheBobbimarie]

Same here! iPhone XR and Sense. 

I complained about those annoying reminders when they first added them to the app. Doesn’t look as if they’re going away any time soon though –they’re using them to hype the premium subscription. 

[LZeeW]

@VSPS  @groundzero  @TheBobbimarie   I just checked my phone, updated my app to v 3.57, and got this error once.  I am trying to reproduce it, but haven't been able to.  Can you verify your app version?  Have you tried turning your Bluetooth off then back on in your phone settings?  No guarantee that this will work.  Another thing to try is to delete then re-download the Fitbit app.  Sometimes this helps when an update doesn't work properly.

I am also notifying a moderator that you are having this problem.

To be complete, I have an iPhone 13 with iOS 15.4.1.  Moderators always want to know this when weird stuff happens.

[DavideFitbit]

Hi, thank you for your replies, and welcome to the new users in the Community, @Cjongewaard12 @VSPS @groundzero @TheBobbimarie.

Thank you for sharing this information about the problem you're experiencing with your app. 

Before considering other options, please let us know the following information: 

• What is your phone model?
• What is the operating system version on your phone?
• If possible, could you please provide us with a screenshot showing this error message as well? 
• It seems it's only happening with iOS, but in case you have an Android device and you're seeing this message, please let me know. 

In the meantime, if you're having trouble to sync or receive notifications, I recommend that you try restarting the device and follow the steps listed here below if you continue to see this error message: 

• Log out from the app
• Restart your phone
• Log back in to check if you're still seeing this message
• If you're still having this problem, try toggling the Bluetooth On and Off as well
• Make the Fitbit app is updated to the latest version available 

Keep in mind that you need to sync through the Fitbit app and not through the Bluetooth settings on your phone. In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems. 

Thank you for your help with this, @LZeeW!  

I'll be around.

[LZeeW]

@DavideFitbit   This thread in the iOS forum has posts from other users with the same issue.  A screenshot is included.  This might be an iOS problem as there are no posts in the Android forum about this.

[VSPS]

It is version 3.57 and turning Bluetooth off and on doesn’t fix the problem. I have no issues syncing my Sense, so obviously my iPhone and my Sense’s Bluetooth work Ok

[TheBobbimarie]

Been there, done all that with my iPhone XR (app updated two days ago). Still get the error whenever I close/reopen the app. 

 

[LZeeW]

@DavideFitbit   I am now experiencing this some of the time, but not all of the time.

• The path you wrote doesn't exist on an iPhone

Make sure I have the latest version of the Fitbit app?  This is happening with v 3.57, the latest version of the Fitbit app.

[AveryF]

I opened the app this morning and it’s saying Bluetooth isn’t supported with this device.

how can I sort it out 

[Odyssey13]

Hi @AveryF there are minimum requirements for our smartphones or tablets to use the app. iOS is 13 and Android is 10.

[DJLSense]

Same here. 

[groundzero]

@DavideFitbit, I am using an iPhone 13 with the Fitbit update that came out two days ago. I am seeing the same error message as VSPS's screenshot.

My steps still seem to be updating, so I'm actually not interested in going through all those many steps. I am just letting FitBit know they have a bug, in case they care. Before, I used to check my FitBit app all the time. But since the features and design I like were removed, and features that I hate were added (and if I protest these moves in the forums, FitBit either doesn't respond or says they have no plans to fix these issues), it's an unpleasant experience now, so I try to use the app as little as possible, and just log in in the morning to get my sleep stats and again in the evening for my steps, and ignore it the rest of the day. But after the last update, there's one more unpleasantness every time I check the app. So I am just letting you know.

[Rufous44]

Actually, for Android, the app min SDK requirement is 26 that is Android 8.0. Not sure why Fitbit documentation states that Android 10 is required.

[Sami12]

it is saying in the app it doesn’t support Bluetooth on my iPhone 11 Pro Max . But when I open up my Bluetooth in my settings it is Connected. 

[SunsetRunner]

Hello @Sami12 

This seems to be an issue that’s growing. I personally haven’t experienced the issue “yet” but I do know this issue is being discussed in a different forum. You can follow the conversation here: https://community.fitbit.com/t5/iOS-App/Unsupported-Bluetooth-warning/m-p/5123047#M157808

if this is not the same issue your experiencing then please look here to see if your iPhone 11 Pro Max is a compatible device for your Fitbit: https://www.fitbit.com/global/us/technology/compatible-devices

I realize this is not a solution to your issue but hopefully a fix will be forthcoming soon. 😃 Happy Stepping!

[Odyssey13]

@AveryF  how are you trying to sync?

@Rufous44  the article does say Android 10. From past experiences on the forums, if someone using the previous app removes it, it often causes a problem when Google Play removes it and it can't be reinstalled. Sometimes we're asked to uninstall the app, so if we do and the app for our phone is no longer available, it means we're stuck.