Versa keeps dropping Bluetooth connection.

[Jenniferistre]

I have had my new Fitbit Versa for almost a month. I have had problems with it dropping Bluetooth connection since day one. I had a Blaze previously and i never had this issue. It’s very frustrating and I have tried resetting and restarting it. Any suggestions before I return it?

Moderator Edit: Clarified Subject.

[darbfred]

Thank you for your advice. I've been chatting with them in Twitter and hopefully they'll resolve it this time. Everything they've told me to do has already been done.

Thanks again,
Darlene

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[Jeanniehamers]

I have had the GPS Fitbit And blaze before And never had An issue with the connectivity.  with the Versa i have priblems from the start. I have removed the versa already a couple of times,  but nothing helps. Lost connectivy again this morning. Looks like a Versa issue. If it does not get solved i move to the i watch after being a fitbit user for many years

[Awdros]

I had the same problem I love bought two versas
One was the special edition that I was a regular, one of them just died one
day and did not operate ever again leaving me with an on stable and
inability to open a new profile of my own with all of my badges in my
accomplishments on it and the other records me when I’m doing tennis all
day long and then working out all day long and 7000 steps it’s absurd it’s
supposed to be a fitness tracker and not an iPhone but the iPhone seems
like it’s a better fitness tracker at this point you get a new one just try
it

[Mehh]

That is just too much. Bluetooth keeps disconnecting. All these people complaining about it for months now and they do nothing

[JordanL86]

I have had the problem with dropped connections since day 1 of having the Versa, which would be Xmas 2018.  As I see it, the problem with a dropped Bluetooth connection arises when the Versa and your phone are separated (out of bluetooth range) for an extended period of time.  If I leave my Versa on a charger overnight away from my phone, it's done.  If I go out on the boat and leave my phone on dry land, it's done.  If I go to the basement for a little while and my phone sits upstairs, it's done.  The easiest workaround I have found is to restart the Versa by holding the left button and the bottom-right button for a few seconds together.  Once the Versa restarts, all is back to normal... until I decide to walk away from my phone for a few minutes.  This happens about every day or every other day.  REALLY FRUSTRATING.  Fitbit, if you want to know why people give up on fitness bands or smart watches after a few months, this kind of poor device behavior might be a clue.  It's great when it works, but when it doesn't... it almost goes in the trash.

[SunsetRunner]

I have tried everything also and still does not sync or pair.

[wonkychops]

I had a problem with connection disappearing.  Eventually I restarted with a reset, which of course lost data not transferred following the disconnection.

I think the only thing I can add (if no one else has already done so) is I had been using a clock face that now seems to have been dropped from available options - could that be a clue to why it happened?

[melissa2393]

Thank you for the tip I will give a try and let you know if it works I hope it does it has drove me crazy I have had it for 4 months and it worked great and then 2 weeks ago it started messing up 

[wonkychops]

Mine has started to mess up again. I changed the watch face after I got it
working, now it has stopped sending data out. I suspect that is related to
updates from Fitbit not really working correctly after an install - unless
someone can prove otherwise. It can get to "enter the code on the watch
screen" then nothing seems to happen.

[RachelHartwig]

I am having the same issues as you and I have a Huawei honor 6x Android phone. It won't connect to blue tooth and when it does, it drops it. I have to reboot the fit bit following rebooting my phone to make it work. And it doesn't now. The fit bit is losing time. Ie. If it is 1:10pm it will say it is 10 am. Have reset the settings to make the time input manually.

This is so frustrating and disappointing because I waited so long to buy one of these. It isn't giving me a good impression so far.

Please fix fit bit corporation! 

[Jules_f_]

I have had my bluetooth drop a lot,I think it mainly happens after an
update on watch or phone. The last time it happened I followed the advice
from someone on the forum and this was to remove watch from app and re
install it,not as time consuming as I thought it would be as I could just
keep clicking 'next'.This worked for me and it has been ok since.

[RachelHartwig]

Ty I will try this. 

[TamAnn]

Keeps happening to me too and I do all the steps they recommend to fix it and it only fixes temporarily, if it even does fix it.  It's temperamental.

[melissa2393]

I know they told me to factory reset mine I thought I had it ready to go and it said update available and now on bluetooth it doesn't even show up I'm so frustrated with fitbit I guess I'll call back I just hope they stand behind the product and help us out and send us a new one 

[darbfred]

I'm not sure what has happened recently, but mine seems to be staying
connected (fingers crossed). But, it is very frustrating that I had to
repeatedly re-pair the device for it to sync or receive notifications.

Keep after them with messages and hopefully they will get a fix that we all
can be happy with. I love technology but the past year has been a test of
my patience for sure!

Darlene

[RachelHartwig]

Hi. I just got fed up with bit and sold it. Fit bit just lost another
user/customer.

I feel bad for my sister as her lite was working until she unpaired hers to
trouble shoot mine on her phone. When she went to update the app and repair
hers, she end up having the same issues as I and other people are.

FitBit screwed customers royally and should offer a massive settlement for
their products not working properly.

FitBit, I hope you can get it together because I am sure apple and Garman
will gladly take your clients off your hands and make a killing crushing
you in the process!

[TamAnn]

I think that keeping the Fitbit app open helps keep the connection.  I don't like haven't to fix this issue so often.  It will be connected and work as expected and then so doing so.  I'm experimenting with keeping the app up.

[RachelHartwig]

So happy that yours is working! I think I will upgrade my phone soon and
try again. My husband has a Nokia phone, upgraded the app, and his still
works. Hopefully by February fitbit will have ironed out the kinks

[melissa2393]

Thank you let me know how it works out hope it stays fixed

[geogprof]

Like you I am frustrated, too.  Very hit-or-miss on connecting.  I do all the steps.  I wonder if other trackers, like Garmin or Samsung have the same problem.