My sleep tracker quit working late last week. It had been sporadic for a few days, but finally quit on Saturday. It will sometimes show me the hours I slept, but nothing about when I was restless or awake. About the same time, the 250+ steps per hour quit working. I had been walking about five minutes each hour up until that time, but when it cut off it was just dead. Before both of these things happened, I had problems with syncing for the better part of a week. I contacted the help forums and customer service and was told the same thing over and over, which I already knew and had tried repeatedly. One day last week I received a message that the syncing problem had been fixed with an update, and it was, but that's when the problems with the sleep tracker and the 250+ steps counter developed. Up until this recent trouble, I had no complaints with the Fitbit Flex, which I've had for several years. But now, after my problems and the stories I have heard from other Fitbit owners, it sounds like the company doesn't really care much about its customers. And the story about the iOS update somehow affecting the Fitbit's syncing . . . if I worked for Fitbit, as soon as I heard about a new update with iOS, I think I would have been contacting Apple to see if any glitches were anticipated. How about some proactive behavior, Fitbit, instead of waiting until something happens and then having to react to it? It's certainly not the best business model if you plan to keep on making the devices, especially considering the large number of Fitbit owners who are now talking about jumping ship for a more reliable product.
Ann Hale
Also annoyed by the lack of attention to the problem
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