iOS App Crash - Tile Migration Fail

[KateFitbit]

Update: Issue should now be resolved, please log and log back in if you are still having issues with the app. 

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Hey everyone! We are aware that the iOS app is crashing and hope to have it fixed very soon! Thanks very much for your patience as we get this resolved. 

[AnemoneFlynn]

I am having the same issue, it crashed every time I opened it and then after a reinstall and restarting the iPhone it is giving me the tile migration error.

[Sueiabold]

Me too.  Was fine around 10:00 CST and not at 1300.  Same on iPhone SE and iPad 2

[Louisa2110]

*NOW getting....not ‘not getting’ doh!!!

[jnizzle]

Removing and reinstalling app has wiped out my complete Fitbit history; not a happy camper.

[Geovicster]

Just updated the iOS Fitbit app but now no data display at all. Tried re-starting my mobile and didn’t help. What else I could do?

[aduled]

The good news is that app is still syncing data and it’s possible to login on website and check dashboard there 

[SunsetRunner]

Now is working for me!

[SunsetRunner]

I phone 8 getting tile migration failed

[Marisa17]

Just spend 20 minutes waiting for the live chat and the problem was fixed in 2 seconds. (After hours of researching) 

Solution: turn off your WiFi for about 10 seconds. Turn it back on and reload the app. You just get the error message one more time before it reverts to the normal screen. 

Maybe this will help some of you, it seemed to work for my iPhone XS

[Shanetowell]

App crashing and closing as soon as I open it. I’d rather not uninstall it and reinstall it as I’m in competition with friends, can anyone offer any advice?

[Cicci]

And suddenly its working again! 👍🏼😁

[warrenn]

Me too

The "update" has been even more disastrous than the new interface, if that is possible

[crestain]

I reloaded the app and now the tiles won't migrate.  Have I lost my data?

[SunsetRunner]

yes it also works here !

[Louisa2110]

Thanks  @aduled however, I’m trying to register a new device and when I go to Fitbit.com/setup it’s saying I need to download the App. I’ve gone into the desktop version and but can’t see how to add a new device. It’s possible I can’t see for looking! Ha!

[SophieGeurts180]

Fixed. Just reseived a new update! Works great again!

[aduled]

All fixed now at least on my phone 

[AMcD2006]

I left my app for a few minutes and go back 2 it it sorted its self out

[Mcfitz6]

Mine just fixed it self, was having the exact problem until one minute ago.  

[Cattina]

I got the same error message.