03-24-2016 09:53 - edited 04-29-2016 11:24
03-24-2016 09:53 - edited 04-29-2016 11:24
Fitbit Update 4/29
Please update to Fitbit iOS App version 2.22 if you haven't already. This App update should help with iOS exercise logs not updating. Click here to be redirected to the iOS App Store.
Fitbit Update 3/24
It was brought to our attention that some users' workouts aren't showing up on their iOS activity log, but are showing up on their Fitbit.com activity log.
This is a known issue that our team is currently investigating. Thanks in advance for everybody's patience.
03-25-2016 20:14
03-25-2016 20:14
03-27-2016 03:06
03-27-2016 03:06
03-27-2016 14:16
03-27-2016 14:16
03-28-2016 09:54
03-28-2016 09:54
I think I have figured out my problem. I am guessing that in the last app update Fitbit "updated" the list of exercise choices. I have been using the items from my recent list (not searching for the exercise each time). I decided to try finding a different exercise and noticed that INTERVALS is no longer on the list at all - but still shows in my recent list. As soon as I used a different exercise it is working fine again.
03-28-2016 10:13
03-28-2016 10:13
03-28-2016 13:58
03-28-2016 13:58
03-28-2016 21:10
03-28-2016 21:10
03-29-2016 08:05
03-29-2016 08:05
Still having a problem on the mobile app not showing activity but not syncing displayed in red. It seems to work correctly when I log it from my laptop - just the mobile app.
03-29-2016 09:27
03-29-2016 09:27
03-29-2016 09:39 - edited 03-29-2016 09:40
03-29-2016 09:39 - edited 03-29-2016 09:40
Hi,
It is not a matter of where the activities show up. It is that if you enter an activity on the IOS app it will not sync to FItbit.com. If you enter the activity on FItbit.com, it will sync to the app. There is a problem in the syncing process between the app and FItbit.com that has been happening now for 2 weeks. It's inconvenient not to be able to use the app to enter activities.
03-29-2016 11:39
03-29-2016 11:39
I've tried everything recommended and my manual entries of exercise are still not syncing via my iPhone app. The only way that I've been able to enter exercise that will sync with my app is via the online log which is very inconvenient.
Is there a timeline as to when this will be resolved? Is there anything else recommended besides deleting the app, reloading it, and losing all the progress I've made over the last 11 months?
03-29-2016 13:54
03-29-2016 13:54
03-29-2016 20:21
03-29-2016 20:21
03-30-2016 05:20
03-30-2016 05:20
03-31-2016 04:29
03-31-2016 04:29
03-31-2016 05:29
03-31-2016 05:29
03-31-2016 06:03
03-31-2016 06:03
04-01-2016 08:49
04-01-2016 08:49
@DerrickS I just want to include myself in the list of users having this problem. I can trace it to the same time frame as everyone who has commented.
The only exercise that will not sync is a custom exercise I created some time ago. I hope this helps the software engineers find the bug.
I can log the exercise from my computer dashboard, but that is very annoying when I prefer to use the app.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
04-02-2016 09:37
04-02-2016 09:37
04-02-2016 19:10
04-02-2016 19:10