iOS app crash 3.6

[KateFitbit]

Update 9/17/2019: We have released iOS app version 3.6.1 to all users. Please update your app to this version. It is recommended to all experiencing continuous crashes and should resolve this issue. 

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Hi Everyone - I've merged several posts together. 

We're aware of an issue that may cause some iOS users to experience a continuous crash when trying to open the app after updating to version 3.6.

To resolve this, please try to uninstall and reinstall the app from the app store. Even if you have tried this previously, please try again. 

If this does not work, our team is working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[SKL10]

Did it keep your data?

[RoseTom1975]

Yes it seems to have worked!

Sent from my iPhone

[KLOWE]

Uninstalling and reinstalling from the App store worked for me. The app opened right up and I was able to sync. Thanks.

[SKL10]

I hope it does for you too!

[SKL10]

Great!!  Good to know.  Thanks!!

[SKL10]

Awesome!  Good to know.  Thanks!

[Dezdezdez]

Even with the new app fresh install from the app store i have error 404 when i try to connect a versa 2.

i try with 3 differents iphone and same issue

iphone XR, 8 and 6s

[RoseTom1975]

Yes....thankfully everything was there.

Sent from my iPhone

[SKL10]

I'm sorry.  I have a 7 and the update worked for me.  

[SKL10]

Thanks to yours and everyone's encouragement, I updated my app as well.  And everything was there.  It seems to be working fine.  And I am updating my data right now.  I am a happy camper at the moment.  

[Healingsinger]

Is this resolved yet? I'm not even trying to delete and reinstall the app after seeing how many of you have already done that and still it doesn't work. I never logged out of my app. It just suddenly stopped working. I keep seeing all the notifications but cannot open the app. Very frustrating. So much for those Weekend Warrior and Workweek Hustle challenges then. ALSO: Doesn't deleting the app also delete all data? I don't want to lose all that progress!!!!

[RoseTom1975]

I have a six & the 3.6.1 worked this morning for me.

Sent from my iPhone

[RoseTom1975]

The 3.6.1 update I did this morning worked & all my data was still there.

Sent from my iPhone

[Lorried]

this is crazy!!!  Wish Fitbit would get there 💩 together!!!  If ain’t one thing it’s another.  Why Fitbit?  Why!!!!!!!  

[SKL10]

It seems resolved for at least Apple phones.  With encouragement from everyone else, I went to the app and updated it.  I didn't uninstall and reinstall.  I just updated it.  That worked and it kept all my data.  I entered what I was already manually entering.  

[runningmoose]

I had the same issue after updating my iPhone 7 to the latest version.  I read this and solved the crash problem but going in to the App store and downloading the newest Fitbit version. It works. Thx.

[shariuzz]

Nothing worked for me until I reset my Fitbit flex. Deleted and reinstalled to no avail before that.
Finally. Whew!

Sent from the cosmos . . .

[LJC1962]

I never log out and mine fit bit flex worked yesterday am and the in the afternoon quit! I have tried all the the ways recommended to fix it except deleting the app and reinstalling bc I don’t want to loose all my data from 3 years!

[SunsetRunner]

Hello @LJC1962 

You will NOT lose any data if you uninstall then reinstall the Fitbit app. Just log in as normal when it installs. 😃 

[MamaHeckard]

You won’t lose data. I uninstalled and lost nothing but unfortunately still not working properly.