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"Unable to load your goals"

ANSWERED

The app says it is "Something went wrong. Unable to load your goals" since yesterday. 

 

This on top of the months-long issue of it not showing old previous days totals for months now. (I'm on a 1650 day step streak, and this looks likely to lose it because you continue to fail to fix the app).

 

iOS app for iPad, version 4.41.

 

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84 REPLIES 84

I had the same ptoblem and decided to uninstall and reinstall. With 🤞🏼 that it would keep my data. Now I can’t get into app! I used the email + pw I had and it rejected it. Then I tried “forgot pw” option and haven’t gotten sn email. I tried 2 emails, in case. Neither has worked. To post this note, I used “google” option—does this mean I need google to get an app? How does that work. Very frustrating 

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This did not work for me. Other suggestions?

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each day I get different problems. 

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So I bought a Versa 4 because my Versa 2 stopped loading goals. Guess what?? The new one won’t load goals either. So I just got ripped off yet again, and it’s my own **ahem** fault.

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I have the same issue on my Sense and my wife has the issue on her Charge 6. We both have IPhones of different types running different IOS versions.  I’m not happy to delete the app and lose all my years of data. It’s clearly an App issue. So Fitbit please fix or advise a suitable solution. 

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