"Unable to load your goals"

[magidin]

The app says it is "Something went wrong. Unable to load your goals" since yesterday. 

This on top of the months-long issue of it not showing old previous days totals for months now. (I'm on a 1650 day step streak, and this looks likely to lose it because you continue to fail to fix the app).

iOS app for iPad, version 4.41.

[DA001]

I have the same issue on my Sense and my wife has the issue on her Charge 6. We both have IPhones of different types running different IOS versions.  I’m not happy to delete the app and lose all my years of data. It’s clearly an App issue. So Fitbit please fix or advise a suitable solution. 

[SusanCost]

I have the same issue. I’ve tried uninstalling the app to reinstall but it won’t allow it. The only option presented is Remove from Home Screen. Never had this problem before. Any other suggestions? 
I’d like my “goals” back

[TheBUG642]

This did not work for me.  Any other ideas?  

[robynfrance]

See if you can upgrade to a newer version. That did work for me.

[Helen86]

I’ve upgraded my iPhone software to the latest version, I’ve updated the app, deleted it, redownloaded it, and it still says it can’t load my goals 🙃

[JuanFitbit]

Hi everybody! Thank you for your messages and efforts. 

As a 1 time exception, please log out from the Fitbit app. 
Uninstall the Fitbit app. (No worries, all synced data will remain saved into your account).
Turn your phone off and on again. 
Reinstall the FItbit App and log in. 

Try now to change the Goals. 

[robynfrance]

I"ve already done it--mine is working once I put in the new release--it's
all the other people who keep asking me bc theirs is not working.

[Helen86]

I have just followed exactly what you said and am still unable to load my goals 

[Emma_Pickles]

I’ve followed these instructions exactly and nope

still not working. This is infuriating now, it’s been months. 

[Helen86]

Same! I’ve tried everything. It’s ridiculous 🙃

[DA001]

Juan,  I followed your advice exactly. This didn’t work. I still get the same message. Ie “Something went wrong Unable to load your goals”. I am trying to set the Nutrition and weight goals. If I go through settings to make a change to them I can see the goals but they appear greyed out and if I click on them I get the same error. However, I have just noticed that the activity goals appear to be working OK. So hopefully that will help you find the problem. 

[Gingu]

Deleting he app fixed the issue with the goals, step streak and hourly activity.  

[Deb727]

Ditto. This is why I’m switching to Apple. 

[TheBUG642]

When I delete the app I assume it uploads the newest updated app.  If not, how do I know I have the latest updated app?  

[TheBUG642]

Still can't load my goals.

[DA001]

The problem I have been having relates to setting weight goals. The problem still exists when trying to set a new weight goal from the Weight recording area of the app. I also had the same problem when trying to set the weigh goal through the Fitbit settings. I have however found a way the does work.  In the Fitbit settings,  select App Preferences > Nutrition and Weight. On this area you can see Food which is where you can set Calorie deficit. If you click on this it offers two options, one “Help me set a goal”, select this and it offers you the ability to set your weight goal. If you do so and then select Next and proceed to select the deficit information and continue to select Next until done.  It sets the weight goal. Hurray. The app still isn’t working right but this does give me what I wanted to do.  I hope this helps anyone who has the same issue. 

[Laineykiv]

I’ll be doing the same on my next upgrade, can’t understand why they can’t sort it. Very annoying. 

[Laineykiv]

Sadly this doesn’t work. I like others have tried all of the above advice and it doesn’t work.