About CindyMFitbit

Welcome to the Community Forums @RadarGirl.   I appreciate the details shared on your post and for trying some troubleshooting prior posting. Let's try to work on this together, so please follow the instructions as below:    1. On your phone, tap Settings →Bluetooth → the information icon → next to the name of your Fitbit device  → Forget This Device. 2. Turn off Bluetooth 3. Restart Inspire 2. For more information, see How do I restart my Fitbit device? 4. Turn on Bluetooth   5. Open the Fitbit app and set up Inspire 2 as new device to refresh the connection:  Tap the Today tab → Tap your profile picture  Tap Set Up a Device.  Choose your device and follow the on-screen instructions to continue. 6. Once this process is complete, set up the notifications again. See Troubleshooting quick tips for iPhones   Hope this helps.  ... View more

@MO210494 Thanks for your response. @kinglouie14th Thank you for joining us in this thread.    I'm sorry to hear about the issue that your Fitbit Ionic experienced. I totally understand how you feel about this. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. If you exhausted all troubleshooting steps and contacted our support team, they decided to provide a discount towards a purchase of a new device based on the status of your device. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.    See you around.  ... View more

Thanks for your response @Saratp. Welcome to the Community Forums @TrackerS2.    I appreciate for trying the suggested instructions. Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Thanks for stopping by @MPSilva.    Thanks for the details shred on your post. Please note that for now it's not possible to recover activity logs that were deleted from your Fitbit account. Our team is always working on improving our devices and user experiences, and your comments are always welcome. However, you can manually log your details to get credit for your efforts. To do this, please follow these steps:   Open the Fitbit app and tap on the Exercise tile. Tap on the "+" icon > Log. Tap a recent activity, or search for an exercise type. Enter the activity details, and tap Add. Tap Today and you'll see your exercise logged. This log will also count toward your weekly exercise goal. On a side note, I've moved your post to this thread so we can keep our forums organized. Hope this helps. ... View more

Hi there @jenna44.    Thanks for the details shared on your post. Please note that all Fitbit Versa series detect and show active zone minutes, but by any reason the Fitbit app is showing just active minutes, I'd recommend trying the following:    Force quit the Fitbit app.  Update the Fitbit app, a new version was released a few days ago. For instructions see How do I use the Fitbit app? Open the Fitbit and force sync your Versa 2. Press and hold on the screen and pull down.  If after this, you continue getting active minutes instead of active zone minutes, please attach an screenshot, you can find the instructions on this thread to attach the picture.    Catch you later.  ... View more

Welcome to the Community Forums @Sandraf62.    I'm sorry to hear the difficulties that you are experiencing with your Charge 3. If the issue persists after trying the suggested instructions, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Thanks for stopping by @JohnM357.   I appreciate your participation in the Forums. As you have mentioned, all wrist-based Fitbit devices automatically detect your sleep data from the start to the end, when you wear your device to bed. The suggestion to edit the sleep history is only, if by any reason your sleep information is not matching or if you didn't use the device during the night. You can always check our help article How do I track my sleep with my Fitbit device? To get more information.    See you around.  ... View more

Thanks for stopping by @rahulganatra.   Thanks for the details shared on your post. Our team is always working on improving our devices and user experiences, and your comments are always welcome.   Please note that several factors can affect heart rate, including air temperature, stress level, alcohol or caffeine intake, immune response to illness, and medication use. Exercising in cold weather can make it more difficult for your device to track your heart rate, as environmental conditions can affect skin perfusion (the amount of blood that flows through your skin). Spikes in your heart rate during sleep may be caused by sudden movements (for example, waking up and getting out of bed), or a weak signal due to wrist placement. Review our tips in How do I improve the accuracy of a heart-rate reading? For any concerns about your heart-rate data, contact your physician.   Hope this helps.  ... View more

Hi everyone. Welcome to the Community Forums @Ltrax65.    To log information online, usually you can do it from fitbit.com dashboard. To log sleep, I recommend doing the following:   From the fitbit.com dashboard, click the Log tab ► Sleep. Find the section that says: Log sleep and enter Sleep start and sleep end. Click log sleep to save it  Hope you find this information helpful. ... View more

Hi there @ClaireBlack82.  I appreciate the details shared on your post and for already tried to resolve the issue. I suggest trying to change the clock face, you can find the instructions here. If the issue persists, let's try contacting our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  See you around.  ... View more

@Janna_H Thanks for stopping by.    Thanks for the details shared in your post and for already trying to solve the issue. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you.   On a side note, I've moved your post to this thread so we can keep our forums organized.   See you around.  ... View more

Hi everyone. Thanks for stopping by @Dr3.    Thanks for the details shared on your post. I understand your concern, please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.   Several factors can affect heart rate, including air temperature, stress level, alcohol or caffeine intake, immune response to illness, and medication use. Exercising in cold weather can make it more difficult for your device to track your heart rate, as environmental conditions can affect skin perfusion (the amount of blood that flows through your skin). Spikes in your heart rate during sleep may be caused by sudden movements (for example, waking up and getting out of bed), or a weak signal due to wrist placement. Review our tips in How do I improve the accuracy of a heart-rate reading?   For any concerns about your heart-rate data, contact your physician.   Hope you find this information helpful.  ... View more

Welcome! It's great to see you around @Rajabkrishnan.   Thanks for the details shared on your post. I understand your concern, It looks like you're using a new feature that we're trying out. Your Fitbit app may look different from your friend's. We're always looking to improve our products, so if the design we're testing is successful, you may see elements of it in a future version of the app.   On a side note, I've moved your post to this thread so we can keep our forums organized.   Catch you later.  ... View more

Thanks for your response @Mcdonnell.    Please note that when you try to set up the the Charge 3 and your phone is able to find it, you will see the code to pair the device, it should be a new 4 digit code displayed on the Charge 3. As you have mentioned that the system is not allowing you to reset the code, please confirm, are you getting an error message? is your phone able to find the tracker?    Catch you later.  ... View more

It's nice to have you on board @MO210494.   Thanks for the details shared on your post. I'm very sorry for the experience that you have had with your Ionic after the update. If you already restarted your device and you've followed the instructions on this post and the issue persists, let's contact our Support Team, I know they will be glad to help you out and provide a solution.   Catch you later.  ... View more

@Saratp Thanks for stopping by.    I appreciate all the details shared on your post. I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:   Notifications don't cause the tracker to vibrate or the screen to turn on. The screen's brightness is set to dim. Turning your wrist won't cause the tracker's screen to turn on and you need to press the button.  To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.   Hope this helps.  ... View more

@Mgiando Welcome to the Community Forums.   Thanks for the detailed information shared and for the troubleshooting tried prior posting. I understand your concern and I'd like to confirm if you are able to see that your Fitbit is properly syncing, did you get the sync complete message? If not I'd recommend trying the following:    Force quit the Fitbit app Restart Charge 3. See How do I restart my Fitbit device? Open the Fitbit app and force sync the tracker. Press and hold on the screen and pull down. You will get a message that says: sync complete and all the information should be updated.  Hope this helps.  ... View more

@Hiller1313 Thanks for your response.    It's great to hear that the instructions provided helped you to fix the issue. I appreciate all your troubleshooting efforts. I hope you can continue tracking towards your fitness goals!   Have a nice day! 🙂 ... View more

Hi everyone. Thanks for stopping by @pamdowd.    It's great to hear that the instructions found here helped you to fix the issue. I appreciate all your troubleshooting efforts. I hope you can continue tracking towards your fitness goals!   Have a nice day! ... View more

@MusicFail Welcome to the Community Forums.   Thanks for the detailed information shared. Please note that to download playlists to your watch, you need a computer with a Wi-Fi connection and the free Fitbit Connect app installed on the computer, and usually this works only with windows 10 and Mac computers. For more information make sure you've reviewed this help article.  If your computer is not allowing you to install Fitbit Connect or download the music, you can use additional apps to control the music using your Fitbit Versa like Spotify, Deezer or Pandora app, note that a Premium subscription is required, click here for more information.    Regarding the difficulties to connect your earbuds, please make sure you are following these instructions to set them up:    Activate pairing mode on your Bluetooth headphones or speaker. On your watch, open the Settings app and then Bluetooth. Tap + Audio Device. Your watch searches for nearby devices. When your watch finds nearby Bluetooth audio devices, it shows a list on the screen. Tap the name of the device you want to pair. When pairing is complete, a check mark appears on the screen. Hope this helps.  ... View more

@Mrstbloom Welcome! It's great to see you around.    Thanks for the detailed information shared and for already trying to fix the issue. Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Welcome to the community Forums @Lynnmac2.   Thank you for the details shared and for the troubleshooting tried. Please confirm if you've tried to restart  your Charge 3 as listed here. If the inconvenience persists, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below:    Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. Hope this helps.  ... View more

@RaulPuark Thanks for your response.    I appreciate for confirm that you already tried the suggested instructions. I hope the factory reset helps you to be back on track.    See you around.  ... View more

Thanks for your assistance @Rich_Laue. Nice to see you here @SheilaVo.    I appreciate the details shared on your post. Please note our team is currently working to resolve this issue and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. A new version was just released, so let's double check if that is available for your Fitbit app. For more information see, How do I use the Fitbit app? We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. See you around.  ... View more

@mozartcat Thanks for your response and for trying the suggested instructions.    After checking the details shared on your post, I was able to find that this issue was reported and our team is aware of it and are working to identify a resolution as quickly as possible.  We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. In the meantime you can try to change the clock face sing fitbit.com dashboard:   From the fitbit.com dashboard click the gear Icon for settings  Click on Charge 2 and then find click Display  Select another clock face and sync your Fitbit using your the Fitbit app on your phone to save the changes  Hope this helps. ... View more

Thanks for your response and for your input @Technicalbob. Welcome! It's great to see you around @Princess7151.    I appreciate the details shared on your post. To further investigate, may I know if you see something on the display when the Ionic turns off, like the Fitbit logo, the time or something like that? In the meantime I suggest performing a restart:    Press and hold the back and bottom buttons for 10 seconds until you see the Fitbit logo on the screen, and then release the buttons. Cath you later.  ... View more

Welcome to the Community Forums @RaulPuark.    I'm very sorry for the experience and thank you very much for the detailed information shared. If you haven't do so, I recommend trying the following:    Restart your Fitbit Ionic. For instructions see, How do I restart my Fitbit device? Restart heart rate settings: Swipe left from the clock face and tap settings, find heart rate and turn it off, after 10 seconds turn it back on and test your device   Additionally, if you continue having issue with the battery, please make sure that you've reviewed the tips provided in this article.   Hope this helps. ... View more

Hi there @SufferingJesus.   I'm very sorry for the experience and thank you very much for the detailed information and for the troubleshooting steps you tried. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.   I was able to see that you reached out to our Support Team before and they exhausted all troubleshooting steps, for this reason, they decided to review the warranty, since your device was not eligible for replacement, for that reason they were not able to provide another one. Please note that we don't have a repair center. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.    See you around.  ... View more

Welcome to the Fitbit Community @amarpallai.   Thanks for the details shared in your post and for already trying to solve the issue. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.   Catch you later. ... View more

Thanks for your responses. It's good to see you participating in the Community Forums.   Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Welcome! It's great to see you around @Mcdonnell.    Thanks for the details shared in your post. If you received the new charging cable and you already charged the Charge 3, I recommend doing the following:   Open the Fitbit app and tap your profile picture from the Today tab. Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue. If you are having trouble to set up your tracker, please see Why can't I set up my Fitbit device? Hope this helps.  ... View more

Thanks for stopping by @SunsetRunner.    Thanks for the details shared on your post. I'm very sorry for the experience. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.   Since you contacted to our Support Team and you exhausted all troubleshooting steps with them, they decided to provide a discount towards a purchase of a new device. I hope you receive your new Versa 3 as soon as possible and you can continue tracking towards your fitness goals!   Have a nice day.  ... View more

Thanks for your response @Llabi.   I appreciate for letting me know that the inconvenience has been resolved. I appreciate all your efforts to fix the difficulties experienced.   Have a great day!  ... View more

Welcome! It's great to see you around @SandyRoe.    Thanks for the details shared on your post and for the troubleshooting tried prior posting. If you already followed all the instructions listed here and the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Welcome to the Community Forums @SunsetRunner.   I'm very sorry for the experience and thank you very much for the detailed information and for the troubleshooting steps you tried. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.   As per the details shared and the error message that you are getting when setting up the tracker using your phone, I found that this issue was already reported and our team is aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.   See you around.  ... View more

Welcome to the Community Forums @BSharp1.   I'm very sorry for the experience and thank you very much for the detailed information and for the troubleshooting steps you tried. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.   I was able to see that you reached out to our Support Team before and they exhausted all troubleshooting steps, for this reason, they decided to provide a discount towards a purchase of a new device. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.    On a side note, I've moved your post to the Other Charge Trackers board to keep our forums organized.   See you around.  ... View more

Thanks for stopping by @BoonesDad.   Please note that 20+ exercises are available in the Exercise app. You can choose the option that best matches your activity (for example, if you attend a spin class, you can use Spinning). If your exercise isn’t included, choose Workout. For more information see Which workouts can I track in the Exercise app on my Fitbit device?    Hope you find this information helpful.  ... View more