Ace 2 Battery draining fast

[jessmenloe]

Hey all - just wondering if anyone else is seeing poor battery life on the new Ace 2? We bought one for my son and it arrived 1 week ago - it has been charged twice in 7 days. This device was touted as having up to 5 day battery life. He has no silent alarms, no notifications, and all day sync is turned off. Just wondering if anyone else has seen this. He does have an animated clock face (the rocket). 

Thanks!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Njsunshine07777 I'm sorry for the late response. However, since you mentioned that you didn't return the Fitbit Ace, I would like to follow up and would like to know if you tried the steps listed in this help article.

@Greene2009 I'm also sorry for the late response. However, since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!

[Kell8044]

Having the same issue! I own a Fitbit and so does my husband and the battery lasts a long time. I got my son an Ace 2 for his birthday (30th Dec) and it was charged to full battery yesterday and this morning it’s down to 25%!! This can’t be normal? Clearly there is a fault? I chose Fitbit due to the good battery life!! 

[JuanJoFitbit]

@Kell8044, thank you for joining us in this thread. We appreciate your preference in our Fitbit products. By the way, I'm sorry for the late response.

Regarding the battery draining issue that your son's Fitbit Ace experienced, I was able to get in touch with our Support team and was told that they assisted you via chat and provided some instructions.

In case the issue persists, please reply to their last email and they will be happy to follow up and assist you accordingly.

I'll be around also if you have any questions! 😀

[LouiseOD1]

Hi, my son got an Ace2 for Christmas and it needs to be charged every day.

It was at 100% this morning at 8.30am and down to 16% by 4pm, dead by 6pm.

The product is advertised as having a 5 day battery life which in our experience it does not. Daily charging is impractical for small children.  

Is there a resolution to this problem?