Cannot set up a Family Account

[Marie_Leonard]

I just get ‘unknown error’ repeatedly when I press ‘Create Family Account’ Have uninstalled and reinstalled the app, switched off my phone and switched it in again, but problem persists. 

Moderator edit: Format and label.

[JuanJoFitbit]

@Marie_Leonard welcome to our Fitbit Community! I'm happy to assist you with your Fitbit app since it's giving an "Unknown Error" message when trying to create a family account.

Please let me know what is the brand and model of your phone. Also, please provide a screenshot of the page that shows the error. This information will help me to assist you accordingly.

You can find the steps to learn how to add pictures to your posts in this help article.

Looking forward to your response! 

[Morenomr83]

Was this issue ever resolved for you?  I am having the same problem.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Morenomr83.

Thank you for joining the thread and sharing that you're experiencing the same issue. I recommend trying the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back in to your account.
5. Try to create a Fitbit family account: How do I set up Fitbit Ace devices?

If the issue persists, please uninstall and reinstall the Fitbit app. 

Hope this helps!

[sooz3]

same problem with the kids fitbit, 7.30 kid crying, unknown error repeatedly.. mines going back unless solved soon! 

[Anathematician]

I had the same issue and was able to resolve the ‘unknown error’ by adding my date of birth to my adult profile. Once I did that I was able to create the family account and add my child’s Fitbit. 

hope this helps!

[Alateralus88]

Bingo, this is the solution. Thanks !