Alta HR - Continual Scrolling of Display on Band

[KLKrey]

The display on my band is scrolling through time, steps, heart rate etc non -stop. After a certain period of time the scrolling stops but then the display goes blank and won’t reawaken with tapping. Will only come back on if I put it on the charger. Green heart rate monitor lights are always on even though setting is on Auto.  I have tried the reset sequence numerous times and all I get is the Fitbit logo and the battery icon— never get to the screen where the software version shows up.  Put band in rice overnight just in case there was water in battery/case. Fitbit was purchased July 2017 so it’s out of warranty.  Has anyone else experienced this?  Any remedies?  

Moderator edit: format.

[Spiketaz]

I’ve also had the same issue.  Tried resetting numerous times and running battery down and charging again.  No luck.  Anything else I can do?

[tinevdb]

I have the same problem since yesterday. Have tried to reset but no results. What can I do?

[jenrn6293]

This is happening to mine now. It even runs through the displays while charging. Once fully charged it kills its own battery by continuing to scroll through the apps. Mine was purchased in 2017 also. 

[Mstrait]

Mine did this also but now after 4 days, it seems to finally be back to normal. I believe it got wet from my sweat while mowing and just needed this long to dry out. I read where someone put theirs in rice, maybe that will help dry it out quicker. Just thought I'd  add my two cents. 

[jenrn6293]

Thank you, I will give the rice trick a go. They offered me a 25% discount on a new Fitbit. I purchased one cheaper elsewhere but I’m still trying to resurrect my current Alta HR. I’ve looked at Garmin, they don’t have all the features I like plus my friends and family use Fitbit. I just wish they would last more than 2 years.

[Maplaw]

Ok it’s been about a week the green Lights on the back are now on constantly and are super bright it lit up the room at night. The battery last about 2 hours. I’m throwing in the towel on this one. 

In conclusion! Why is an activity monitor not sweat proof? Just saying, LOL

[Mstrait]

They offered me the discount too. Mine seems to be working perfectly fine again. It's been on 24 hrs now. Glad I didn't buy a new one right away! 

Sent from Yahoo Mail on Android

[jenrn6293]

I left mine charging constantly for 2 days, and after the screen gave a static flicker, it started working again. Guess I will put my new one away until the old one dies for good.

[Dilan1211]

Hi just reporting back in case this helps anyone.  Essentially I left it for a day to drain the battery and also dry out the potential moisture that may have gotten into it. Then I charged it up and it worked like normal....until i tried to charge it up again later that night when the scrolling began again.  I figured it was done for and left it for a couple days. In the off chance after a 2 days I charged it up and it behaved normal even got it to re-sync and till today is working as normal. 

I am not sure what the issue was exactly to pinpoint as it worked  after i drained the battery then same day went back to scrolling then it died for a few days (not even able to charge) until i plugged it in a did a 3 button restart. to anyone who has this, just think to what might have happened to it I believe moisture is a culprit and so I advise leaving the device for a few days and then plug it in and do the 3 button press restart to revive it.

[SilviaFitbit]

Hey everyone! Thanks for participating in the forums. Sorry for the delay reply. 

Hey @Maplaw. Thanks for the details mentioned and I appreciate the troubleshooting tried. The tips you're sharing with the users in the forums are great just like you mentioned. However, I would remind everyone else that you did this when the Fitbit Warranty expired. 

Hey @Dilan1211. I appreciate the details mentioned. I'm glad to hear that it's working again, hope you can continue reaching your goals. 

Welcome to the Community @ReginaSu. I would like you to make sure that you've restarted your watch.

Hey @Spiketaz and @tinevdb. Thanks for the troubleshooting tried. In this case, I've shared your post with our Support team, they will continue assisting you. 

Hey @jenrn6293. Thanks for sharing the option that you got. Your feedback is appreciated, we're always working to improve our trackers and services. 

Welcome to the Community @Mstrait. I'm glad to hear that you got it working after you put in rice. Hope you can continue reaching your goals. 

I'll be around if you need further assistance. 

[Maplaw]

Hello SilviaFitbit, 

While it is nice to have these forums around so the issues people are having can be quantified. There is no response from Fitbit on the problem everyone is having with moisture. It’s only from people like myself offering up our experience. And like I said it was not working and the warranty expired I had nothing to lose. It either worked when I was done or it’s still junk. In an attempt to get help from Fitbit this is where we all landed in a public chat room. And yet all these comments, nobody from Fitbit ever said anything.

except “quote”

“However, I would remind everyone that you did this when the Fitbit Warranty expired”.

The only bit of information on the website was how to push the little button on the charging cable to restart. And I still have no response from Fitbit of my green lights on the back were (I have thrown it out) so bright it would run the battery down in a couple of hours. I would have excepted a $10 coupon towards a new one and a place to send my Fitbit to, so your engineers could dissect it and see what happened so they could offer up a resolution or a design change for future Fitbit owners.

JUST REMEMBER EVERYONE THIS FITNESS TRACKER IS NOT MOISTURE RESISTANT.

Even sweat is to much for the Fitbit Alta HR. So in closing if when I go out I will wear my watch. And when I walk or want to know my Heart rate I’ll just down load the free app on to my iPhone

[Cookingaround]

Same issue.  Continuous scrolling, green light solid constantly on, battery dies.   Rebooted too many times to count  Deleted and added app.  No solution.  

[SilviaFitbit]

Thanks for getting back @Maplaw. I understand your feedback and comments. Rest assure that we've passed this feedback along and we're always working to improve our Customer Service. 

I can confirm that any option offered is based in the Fitbit Warranty. Currently, we don't have a repair center but we're here to assist you and help you troubleshoot any issue that you might be experiencing. 

Welcome to the Community @Cookingaround. Thanks for the troubleshooting done. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email, they will continue assisting you. 

Your understanding is appreciated. 

[jenrn6293]

Ever since my tracker came back to life, it hasn’t held a charge for long. My battery level runs into the orange and red zones daily, and that never happened previously. I am returning my back up Alta HR, opting instead for a Garmin. If it lasts more than 2 years, they stand behind their product, and their tech support is good..it’s a winner. We’ll see. 

[SilviaFitbit]

Thanks for getting back @jenrn6293. Sorry to see you go, hope you can give Fitbit another opportunity in the future. 

I'll be around if you need further assistance. 

[jeffrey.gregore]

My FitBit is doing everything that the person that created the ticket is. All of the screens keep scrolling....I've done all of the obvious troubleshooting at least 10X and it still keeps happening. Is there a "hard reset button"  on the device or do I assume it is dead? Thank you.

Jeffrey Gregorec

Moderator edit: Removed personal information 

[Jveens3]

Mine is doing the same — continuous scrolling even when charging or when I reset (which I have done many times). I let it die completely and now am leaving it for a few days, hoping it will magically work. This is my 4th or 5th Fitbit and I’m SO disappointed in the lack of longevity of your products. Probably switching to Apple Watch, as I’ve spent just as much on Fitbits garbage products over the last 5 years anyways....

[Maplaw]

Fitbit HR that I had is not water proof and not even sweat proof try putting it in a sandwich bag of rice and see if that helps. I was working in the yard and my are was all sweaty and that’s when mine started to act up. Then it got worse and then I threw it out.

with a name like FIT BIT and being a fitness monitor you think it would be water resistant 

but it’s not! I could see the moisture inside the display lens.

[Nessp22]

Hi 

mine is also doing this - I’ve tried all the troubleshooting tips on here but nothing is working

I purchased mine in July 2019

Is there anything else I can try?

Any help would be appreciated thanks

[Biggaloo]

I gave up. Bought myself an Apple Watch and LOVE it. To make a long story short, I wore my Fitbit to keep track of my heart rate as I was having some issues. Heart monitors could never catch my big episodes. Wore my Apple Watch, recorded what was happening, showed my docs. I was having SVTs with AFIB. Meds weren’t working and I had a cardiac ablation last month. So far, so good. Docs were EXTREMELY happy with my Apple Watch and so am I!! It does lots more than just heart rate and has performed better than I ever imagined. Definitely worth the money!!

Sent from my iPhone