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Alta HR dead?

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‎12-08-2019 15:57 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎12-08-2019 15:57 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

My Alta HR appears completely dead. It doesn’t appear to even be charging. I ordered a new charger just to be certain but it’s made no difference. I’ve also tried the restart/reboot to no avail. Can anyone help?

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22 REPLIES 22

‎04-15-2022 17:50

‎04-15-2022 17:50

Same issue, it's very frustrating. I don't want a new fitbit as I think that they require a monthly subscription. 

 

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‎02-13-2023 21:00

In response to mil02

‎02-13-2023 21:00

Dead out of the box. Any tips for this?

 

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‎02-14-2023 15:06

In response to JuanPa.

‎02-14-2023 15:06

@JuanPa. You could try restarting it a few times. That may work, but keep in mind that the Alta HR is an old device. It was discontinued in 2019, so yours is at least 4 years old. Rechargeable batteries have a shelf life and they don't always come back to life when they've been completely discharged for years. 

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 4, Inspire 3, Sense | Android

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