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Alta HR will not sync

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‎11-01-2021 01:46

‎11-01-2021 01:46

I have just returned to SA from overseas and my Fitbit Alta HR flatly refuses to sync with my I-phone.Never had a problem before. Any ideas?

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7 REPLIES 7

‎11-01-2021 09:10

‎11-01-2021 09:10

Wish I knew. Mine won't either. Guessing they want me to replace. I will. With another product.

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‎11-04-2021 09:08

‎11-04-2021 09:08

Try logging out of the app then logging in. Saw this method on another thread and it worked for me. Another way is to try the reset button that is located on the charger. 

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‎11-04-2021 21:10

In response to meanbee

‎11-04-2021 21:10

Thank you!

Sent from my Verizon, Samsung Galaxy smartphone
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‎11-05-2021 02:32

In response to meanbee

‎11-05-2021 02:32

I have now tried both of these suggestions but unfortunately without success

 

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‎11-07-2021 19:57

In response to VaFleur

‎11-07-2021 19:57

Mine isn't syncing all of sudden either 

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‎11-10-2021 06:10

In response to AKTH

‎11-10-2021 06:10

Mine hasn't worked since Nov 4 even after trying these suggestions and my time is off by about 15 min.

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‎11-17-2021 18:51

‎11-17-2021 18:51

Same here but with android. Only way I can get a sync is to uninstall the app and reinstall every day. Getting really tiresome.  

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