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App changed

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‎12-28-2019 04:23 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎12-28-2019 04:23 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I’ve been happily using my Fitbit Alta and syncing daily to record my steps and sleep.

this morning Fit bit stated I had to sign in for security reasons. Once I had done this the app had completely changed and I can no longer see my steps or sleep. Basically it looks like I would have to buy a new fit bit. To say the least I am so disappointed with Fitbit and feel totally ripped off. Anyone know how I can get my old screens back?

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21 REPLIES 21

‎01-03-2020 07:16

In response to IzzyBea

‎01-03-2020 07:16

I have Bluetooth enabled in both general and Fitbit setting but I am wondering whether this is a Bluetooth issue? I have tried turning Bluetooth off an on again to see if anything changed but no luck so far

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‎01-08-2020 15:03 - last edited on ‎06-19-2024 18:29 by Fitbit Moderator

In response to IzzyBea

‎01-08-2020 15:03 - last edited on ‎06-19-2024 18:29 by Fitbit Moderator

Hi @Dexymud @IzzyBea , thank you for your comments, further information and provided Screenshot. 

Please follow these steps, some of them you have already done, but the order is important:

  • Restart your tracker .
  • Please on the phone, go to Settings> Bluetooth, and remove all connections that exist with the tracker. (Forgot, ignore or unpair the device depending on the version of the operating system of the cell phone)
  • Turn off the Bluetooth and restart your phone. (switch off and on again).
  • When the phone is on again, turn on the Bluetooth again, but DO NOT try to connect to the tracker from here.
  • Go to the app. From here, try to set up the tracker as a new device.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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