help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App changed

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2019 04:23 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎12-28-2019 04:23 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I’ve been happily using my Fitbit Alta and syncing daily to record my steps and sleep.

this morning Fit bit stated I had to sign in for security reasons. Once I had done this the app had completely changed and I can no longer see my steps or sleep. Basically it looks like I would have to buy a new fit bit. To say the least I am so disappointed with Fitbit and feel totally ripped off. Anyone know how I can get my old screens back?

Best Answer
Labels:
0 Votes
21 REPLIES 21

‎01-03-2020 07:16

In response to IzzyBea

‎01-03-2020 07:16

I have Bluetooth enabled in both general and Fitbit setting but I am wondering whether this is a Bluetooth issue? I have tried turning Bluetooth off an on again to see if anything changed but no luck so far

Best Answer
0 Votes

‎01-08-2020 15:03

In response to IzzyBea

‎01-08-2020 15:03

Hi @Dexymud @IzzyBea , thank you for your comments, further information and provided Screenshot. 

 

Please follow these steps, some of them you have already done, but the order is important:

 

  • Restart your tracker .
  • Please on the phone, go to Settings> Bluetooth, and remove all connections that exist with the tracker. (Forgot, ignore or unpair the device depending on the version of the operating system of the cell phone)
  • Turn off the Bluetooth and restart your phone. (switch off and on again).
  • When the phone is on again, turn on the Bluetooth again, but DO NOT try to connect to the tracker from here.
  • Go to the app. From here, try to set up the tracker as a new device.

 


Please let me know how it goes 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes