Avg bpm and HR zones not showing up in Exercise

[AK220]

My device is recording my heart rate as usual but it is no longer showing my average bpm and time in each heart rate zone associated with logged exercise.  I am syncing with my iPhone SE.  

[Colqueen]

DMe too. All they have to do is look at any account and see that we all were able to track HR snd calories burned when we logged exercise data manually up until this latest update. Now it does not work. It says “null” or “Not enough data available” and yet if you click on HR it shows exactly what your HR did during the exercise you are trying to log in so the data is there. It’s just not pulling over. When you manually log in an activity I noticed it also says “0 steps” yet the Alta has been recording steps throughout the exercise and the total step count reflects  those steps. This is a major issue and Fitbit is trivializing it or downright lying about it, saying we never could track these things on manual logging when we know we could until the latest update

[the3amigos]

Dddonna and Colqueen, the problem started end of July 2019. Fitbit admits it's a known software problem and constantly states they "are working to solve it". They aren't or it would have been fixed after seven months.

It has nothing to do with Leap Year.

[debcost]

Same thing here

[bellaonline]

I am new to Fitbit. I specifically got the HR so I could track and record my heart rate and now I'm finding that when I go running it does not record it. Only distance, pace etc. Did I buy the wrong thing? Surely this is something it should do? It reads my heart rate and tells me my resting HR when I sleep (which I don't care about at all) but doesn't record it during the day or when I'm exercising. 

Am I doing something wrong? I've used it now so I don't think I can return it. 

[Banjogradpaw]

My Fitbit would record pace, route and heart rate until the last week of July of last year and then a software upgrade took it away.  That is how this thread got started.
I would not place much confidence in their sleep data, either.  I had a sleep study done some time ago and tried to compare data.  I stopped when I saw that Fitbit said I was sleeping when I was standing up, getting electrodes unhooked, and driving home!
Get Outlook for iOS

[Colqueen]

Not sure why you’re having this difficulty but it is similar to the problem I had. Mine was corrected when Fitbit pushed out a update to the App. The Fitbit help folks told me they could tell I didn’t have the most up to date app version but my Fitbit was on an auto update and it was saying on my iPhone that the app was up to date. When I told them this they said I should be getting an update soon and that they don’t send out the updates to everyone all on the same date - that they stagger them over time. Once I got the latest update my Fitbit HR went back to recording my HR as I exercised. All I can suggest is to make sure your app is up to date and if it is but continues not to record your HR while exercising you’ll have to contact Fitbit help.

Sent from my iPad

[SiBudge]

Ask for your money back as the device is not fit for purpose. If it advertises itself as specifically being able to monitor your heart rate , that’s what the HR stands for, then doesn’t do it when you exercise you should complain to Fitbit that you have been miss sold the device.

[the3amigos]

Hi, Colqueen. Where do you check to see if your app is up-to-date? I received notification about three weeks ago that the app updated, but my heartrate tracking still isn't working unless I use autodetect excercise. But of course with autodetect, no GPS.

Just want to make sure I'm looking in the right place before contacting support. Thanks!

[Colqueen]

Do you have apps on App Store set for auto update? I think that would be somewhere in your settings but I am not sure. I just open App Store and click on updates link at bottom of my screen and see what apps have updated recently. Also probablynon your Fitbit app there’s a way to find out the version number your app is and then check with Fitbit help to see if you are running the latest version.

Sorry I can’t be more help. I’m basically tech illiterate.

Colqueen

Sent from my iPad

[the3amigos]

Thank you, Colqueen! You may be tech illiterate, but you certainly knew more than I did. I did have the Fitbit app on my phone ready with an update from April 28. I've downloaded it and will use GPS on a walk this evening and see what happens. Fingers crossed!

[Colqueen]

Hope it works.

Sent from my iPad

[the3amigos]

So I updated the app and have used the GPS tracker. The good news is that there is now a bar on the completed map that shows "Default", "Heart Zones", and "Pace". The bad news is that I'm consistantly getting a message "Not enough heart rate data available". So while we supposedly have heart rate information available with GPS again, it doesn't work.

[Colqueen]

Sorry to hear that it’s partially fixed but still not all the way yet. I’m out of ideas. Guess you’ll have to try Fitbit help and that is often hit or miss in results.

Colqueen

Sent from my iPad

[the3amigos]

Yesterday I discovered that there IS heart rate information available with GPS for the Alta HR. When you go to your dashboard, click "Excercise" and swipte left four times on the upper portion of the screen. There is a verticle bar graph with your stats.

Not as easily accessable as it was previously and a little hard to read in my opinion, but there it is.

[Jellyjud]

No. Not on my app. Just shows not enough heart rate data available. Just best to give Fitbit a miss these days as the app doesn't support the tracker in a meaningful way and they clearly have no intention of fixing it.

[Jellyjud]

Return it. It is falsely advertised. Fitbit app has not recorded heart rate data in gpsbtrecked exercise since last July

[the3amigos]

"No. Not on my app. Just shows not enough heart rate data available. Just best to give Fitbit a miss these days as the app doesn't support the tracker in a meaningful way and they clearly have no intention of fixing it."

jellyjud, I get the same message when I click on:"HEART ZONES: on:the map with the options of "DEFAULT", "HEART ZONES", and "PACE". 

Don't click on the map,click on the upper area just above the map that shows "_ of _days" for the week, the area that will close the circle around the running man when you've completed the week. Swipe left 4 times to get to "Excercise in Heart Rate Zones (minutes)."  You'll find your vertical graph there.

It would be so much more helpful to have it come up on the map but I believe this is as far as Fitbit is going to go in restoring our capabilites from the July 29, 2019 update that removed this feature.

[the3amigos]

"No. Not on my app. Just shows not enough heart rate data available. Just best to give Fitbit a miss these days as the app doesn't support the tracker in a meaningful way and they clearly have no intention of fixing it."

jellyjud, I get the same message when I click on:"HEART ZONES: on:the map with the options of "DEFAULT", "HEART ZONES", and "PACE". 

Don't click on the map,click on the upper area just above the map that shows "_ of _days" for the week, the area that will close the circle around the running man when you've completed the week. Swipe left 4 times to get to "Excercise in Heart Rate Zones (minutes)."  You'll find your vertical graph there.

It would be so much more helpful to have it come up on the map but I believe this is as far as Fitbit is going to go in restoring our capabilites from the July 29, 2019 update that removed this feature.

[Jellyjud]

No. That is not useful. I want the heart rate data for my run. Not for the whole day, I have always been able to access the whole days data

[BettyJaneT]

Agreed; I have always been able to see this worthless bar graph also.  I want to see the breakdown by exercise, as we could before July 2019 change.  And today my manually started GPS walk didn't even track the route/miles (stuck on .03)...it's getting **ahem**tier & **ahem**tier...lol.  Just waiting until this tracker finally quits and will move elsewhere.  Unhappy with fitbit.  I can do an hour of Camp Gladiator workout and follow it with an hour walking my dogs.  It recognizes and gives me Active minutes, but won't call it an Exercise.  So after two hours of work, I get no credit for an exercise for the day and end up missing my 5-a-week goal.  SO, that why I manually start my exercises, but get no HR data.  Not very motivating at all, just frustration.

[LarryInSeattle]

I also noticed that the exercise zone breakdowns disappeared for my older fitbits.  I'm talking about the single horizontal bar representing an exercise session that is broken into various zones (below zones in blue, fat burn in yellow, caridio in orange, peak in red, etc). I've always used multiple trackers (I use a Charge 2, a Blaze, an Alta HR and a Versa), and I would get this exercise summary regardless of which one I used.  But now I get the breakdown only when I use the Versa, but not on my older models.  No matter how hard I get pumping, when I'm wearing an older tracker the horizontal bar is solid blue telling me I've been below zone.  Request that Fitbit restore this please!