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Charging Fitbit Alta for the first time

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‎05-24-2016 15:05 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎05-24-2016 15:05 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

I just purchased my Fitbit Alta and I am in the initial charging stage. How can you tell if it is actually charging? I accidentally hit the small button on the USB cable and now it's not showing a thing on the screen. The Fitbit logo was there now it's gone, ugh, something so small should not be this difficult to charge
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124 REPLIES 124

‎12-27-2019 02:42

In response to Katherine00

‎12-27-2019 02:42

To resolve this I had to remove my fitbit scales then I could sync my Alta HR, rather annoying from Fitbit.

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‎12-29-2019 12:23

In response to SunsetRunner

‎12-29-2019 12:23

No fitbit logo shows up on screen.

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‎01-10-2020 03:07

In response to Haileyg1

‎01-10-2020 03:07

Does this also work for a Alta HR?

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‎04-12-2020 16:32

In response to SunsetRunner

‎04-12-2020 16:32

I have tried the reset button and it's not working either

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‎07-06-2020 02:21

In response to MarcelBK

‎07-06-2020 02:21

My Alta has been in the box for a while, perhaps 2 years. It does not appear to charge. The screen has never turned on, I have tried the resetting option, to no avail. I would not know how to check if it's the fitbit or the charger since I have never seen either work straight out of the box. And live chat / phone support shows there are massive wait times - I was waiting online the other day for hours without a response. Any suggestions?

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