Fitbit Alta suddenly turning off

[G.Kristin]

Ever since I did the update  I've noticed my Alta all of a sudden shuts off with no warning. Every time the battery is on yellow but not dead. I get nothing on the screen and it stops syncing. I mainly use it for phone or text notifications so not having it working with no warning is a problem. I am able to restart it by plugging it in. But that option is not always available. It never did that before the update. Now I regret doing the update. 

Moderator edit: Updated title for clarity

[xcrunner1452]

yeah I’ve only had mine for about a year and this is happening. I mainly use it for running and it has been decently slow recently too. 

[Aircleaner218]

It seems from reading forums that this is a very common problem. I hope the company stands behind this product and replaces it.

[AlisonBPhilly]

I am having exactly the same set of issues with Alta (purchased April 2017). Won't go more than a day without charging, conks out suddenly, multiple resets don't fix. Count me in the group that would love to get a response from FitBit on this! This device is not even 18 months old. 

[SunsetRunner]

Worked with FitBit support and they don't do much other then try and reset
and don't have a way to reload or downgrade the firmware (I did ask). They
ended up saying it's out of warranty as I've had mine two or so years. Gave
me a 25% off coupon but not valid for their 3 newest trackers.
Had to revert back to my ancient Charge that still works.
Oddly enough my spouse has an Alta with same FW and it's working fine so
maybe it's some setting I have enabled like always connected that is
causing the issue.

Moderator edit: format

[NEELU]

i agree with you , iam facing the same problem with my alta too. some one has to initiate

[Cowgirlchic]

Mine is about 3 years old. Yes I removed it completely and then set it up
like it was a new device.

[Aircleaner218]

It worked! Why didn’t Fitbit tell us that?

[Cowgirlchic]

I don't know what the prob is with these fitbits but it is starting to get
on my nerves as well. I finally got mine to working pretty good and then it
got chewed up by a puppy and now its back to what it was before.🙇🙄😕

[Aircleaner218]

Tried it last night. Still working ok. Will post again if it fails.

[G.Kristin]

I finally contacted them yesterday and pretty much got the same. Just did a reset and said it's working fine. Said to contact them when it is actually shut off. So frustrating that they don't stand behind their product

Sent from Yahoo Mail on Android

[FerdinandFitbit]

Hi everyone! Good to see you all around!

I'm very sorry to hear that you're still having issues with your Alta trackers turning off suddenly. Now, just as some research, I'd like to know if this started happening to all of you after any type of update, if not, for how long you've been experiencing this.

I'll be looking forward for your replies and thanks a lot for your comprehension and patience!

[GJBA]

When was the update? I started experiencing the issue around FEB 2018

Moderator edit: Removed ad

[G.Kristin]

Mine was 100% after the update. I've had it happen 7 or 8 times. I did the update like 3 weeks ago. 

Sent from Yahoo Mail on Android

[Cowgirlchic]

(sigh) (sigh) (sigh)🙄😕

This has been happening to me since I last updated my tracker. My app
updates automatically. This is the first time this has ever happened to me.
My alta is about three years old now....

My update was just last month. I keep checking for new updates and I
haven't had any luck...

Moderator edit: Merged replies

[Aircleaner218]

Well, mine worked for a whole 24 hours (sarcasm) after I re-installed it and set it up again. It did start malfunctioning after an update.
Makes me wonder if this is a case of planned obsolescence so people give up and have to but new ones. If I do have to get a new one it definitely won’t be a Fitbit if the company doesn’t “step up to the plate” and take responsibility for the problem.

[Etirzen]

Based on the customer service response I'm seeing here, I am definitely planning to cancel my pre-order for the Charge 3.  I'm convinced the problem is within the latest firmware update.  If the company can't flat out admit there's a bug within the software and correct it, then I don't trust the company.

I think they'd be surprised how many of us live online and understand a software glitch - to not acknowledge it is the utmost in lousy customer service. 

CS is what differentiates one product from another.  If yours is bad, your product could be outstanding, but it doesn't matter.

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[G.Kristin]

Wow. I can't believe they removed your emails. This makes me not want to buy another fitbit product. 

Sent from Yahoo Mail on Android

[FerdinandFitbit]

Hey there everyone! Thanks a lot for sharing all those details with me. I've not received any confirmation that this was caused after the update but will keep you guys informed on any information I receive. Thanks a lot for your patience!

[G.Kristin]

I contacted customer service again after it stopped for the 9th time. All I got was that my battery is dying to quick. But he even said my battery was at 34%. Which is not dead. I guess I have to just plug mine in as soon as it hits yellow from now on. Plus I will be buying an extra charger to keep at work. I've let it get in the red many times but now I'm stuck with charging every 2 days. 

Sent from Yahoo Mail on Android

[LLDMorris]

Mine wouldn't stay on as soon as I took it off the charger. While on the
charger it said the battery was full. So it didn't make sense that it
would shut off as soon as I took it off the charger. I gave up and ended
up buying a Versa. Hopefully that will work OK. The first one had issues
with notifications and didn't vibrate. I am on my 2nd one now.