Fitbit Alta suddenly turning off

[G.Kristin]

Ever since I did the update  I've noticed my Alta all of a sudden shuts off with no warning. Every time the battery is on yellow but not dead. I get nothing on the screen and it stops syncing. I mainly use it for phone or text notifications so not having it working with no warning is a problem. I am able to restart it by plugging it in. But that option is not always available. It never did that before the update. Now I regret doing the update. 

Moderator edit: Updated title for clarity

[JackieP819]

I've just recently started having the same issues with my Alta (in the last couple of weeks) - I know the charge is good, but it randomly shuts off and will not turn back on without being placed on the charger.  Steps are not counted once it shuts off, and there isn't any warning. I got it in May so it is only about 7 months old.

I noticed that my firmware version is also listed as 21.21.40.2. My iPhone app is updated to version 2.84.

[Ellen07]

Only holds a charge for maybe 2 days and then will shut off with no warning.  It will charge and when I plug it in it shows 50-75%.  

[ashishposte]

This is happening to my Fitbit as well. When i contact the Fitbit customer service they just say we cannot help as the warranty of 365 days has expired . The price of the Fitbit device is too high compared to other fitness devices avaliable in the market. We expect the quality of Fitbit to be really good as we are spending hell lot of money extra compared to other fitness devices available.

If Fitbit customer cannot do anything for a non functional device after 365 days , this mean the product has really poor quality and Fitbit has to do somethig for this.

I would recommend to buy a device that can be repaired if it goes faulty rather than spending your money on such device that cannot be repaied or have poor quality.

[FerdinandFitbit]

Hi everyone! Great to see you all in the Forums and a warm welcome to the new ones! 🙂

I'm sorry to hear that you're still having problems with this and thanks a lot for the patience, for trying the different suggestions I've given and for your time with this. I'd like to help you out!

@JackieP819, I've gone ahead and escalated your case to our Support Team for more help. You should receive an email with more information soon. Let me know if you need more help!

@Ellen07 the issue you're experiencing seems to be a little different. It seems to be the battery instead of the issue most others are experiencing. I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

@ashishposte I'm sorry to hear you're not satisfied with what our Support Team offered. If you'd like to take advantage of the discount in the future, let me know and I'll be happy to help you out with the process.

If any of you needs more assistance, let me know. I'll be happy to help you out!

[Urbanna]

No, my Alta is still not working unless it's on a charger. As soon as it's
removed from the charger and the display dims it shuts off and has to be
plugged back in to turn on again.

My device is out of warranty so Fitbit does not care. I have no interest in
a lame discount that would require me to invest even more money in a
company I no longer trust. However, I plan on staying vocal because even
brand new devices are having the same issue.

I think this situation speaks volumes about the integrity of this company.
I can't believe there is such a widespread problem and not only does Fitbit
fail to publicly acknowledge this but they continue to sell faulty devices.

[JackieP819]

Hi @FerdinandFitbit! Thank you so much for your quick response and your help. I connected with the support team through email last night and my replacement Alta shipped this morning. 🙂

[FerdinandFitbit]

Hi @Urbanna, I'm sorry to hear that our Support was not able to get your tracker replaced due to your warranty status. If you'd like to take advantage of any of the options provided, let me know. I'll be happy to help you out!

@JackieP819 I'm very happy to hear that you'll be back on track soon! 😄 If you need any more assistance, let me know. I'll be happy to help!

[RisaCay]

 The discount must be the way out of knowingly selling inoperable devices after reported by many for such a long time. 

[VFRdilbert]

How about me, Ferdinand?  I don't rate a Support Team notice?

[FerdinandFitbit]

Hi @VFRdilbert. I checked with our Support Team and it seems that they helped you out with a similar situation back in October. Is this the same problem you're having since then or is it with a new tracker? 

Back then, it seems that there offered a discount in the purchase of a new tracker. Would you like to take advantage of it? If so, let me know. I'll be happy to help!

[Ferrets28]

update:  Got the new Alta pebble quickly.  It worked great for about 2 months and then started doing the same thing the first one did.  I've reset it numerous times and gone through all the steps I did for the first one... now it dies as soon as I take it off the charger.  I've given up on Alta completely.  I've been considering a different style, although the others really are too big for my tiny wrists, but I'm not sure if I want to invest any more time or money with FitBit at all... Really sad that with so many unhappy customers, the company hasn't seen fit to address this issue.  How many times does this have to be reported before it stops becoming "an unusual issue"????

[Padmagirison]

Thanks for your mail.In my case the problem is with the display screen which has gone dead. Alta is working fine,syicing with my phone. I still get .ail alerts when battery is low,vibrates when ever there is a call or messages to my phoneI will be happy if my Alta's screen starts  functioningWishing the community a happy Newyear
Sent from Yahoo Mail on Android

[Jkswan]

Mine too it just goes dead! What can I do?

[SunsetRunner]

I also gave up. Moved onto iWatch series 4

[LAJUNE]

I just got mine Alta and the display windows will not light up if it isn't on charger

Moderator edit: Format

[SunsetRunner]

Wow, sorry to hear that about a new Alta. Mine was just over 2 years old
when the problem started. I will try some of the suggestions sent by Fitbit
to try and see how things go.

[Padmagirison]

Fitbit expects us to buy a new one and dump the faulty piece without
realising the customers may dump fitbit once for all

[Liz2350]

That's what I'm doing now. Charge 3 won't sync or record properly so given up! What else is there to do  

[FerdinandFitbit]

Hi everyone! Good to have you all in the Fitbit Community Forums! 🙂

@Ferrets28 @Jkswan, I'm very sorry about this. I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

@Padmagirison, if your tracker is working but the display is not turning on, have you tried to restart it? If not, you can easily do this by clipping your tracker to the charger and plugging the charger to a USB port on your computer or a wall charger. Then, Press the button on your charging cable three times within four seconds and your tracker should vibrate and show the Fitbit logo. This will make your tracker to reboot. Let me know how it goes.

@LAJUNE, have you tried to restart it? If not, follow the instructions I offered above.

If you guys need anything else, I'm always around!

[arp-ross]

My Fitbit has been doing this since November. I stopped using it and just bought a new charger to see if the restart would work. Only lasts a few minutes and shuts off again. 

Very disappointed as my previous Fitbit was one with the intergrated strap and it feel apart after a year. Not going to buy another one and disappointed I’ve just spent another £17 on s new charger because the original one broke