Fitbit Alta suddenly turning off

[G.Kristin]

Ever since I did the update  I've noticed my Alta all of a sudden shuts off with no warning. Every time the battery is on yellow but not dead. I get nothing on the screen and it stops syncing. I mainly use it for phone or text notifications so not having it working with no warning is a problem. I am able to restart it by plugging it in. But that option is not always available. It never did that before the update. Now I regret doing the update. 

Moderator edit: Updated title for clarity

[18Walk]

I have tried everything  - Just went and got a new one.

[arp-ross]

Please can you escalate my case too.

[Padmagirison]

I have tried it many times could feel the vibration when i press,Alta dies not restart tried again after reading your mail  does not work

Sent from Yahoo Mail on Android

[Smz]

Mine was not after an update - it just suddenly started to do it today.

[EdsonFitbit]

Hello @arp-ross @18Walk @Padmagirison @Smz, thanks for visiting the Fitbit Community.

@arp-ross I noticed that you contacted Customer Support. Please be aware they are on charge of evaluating each case individually. If you are not confortable with their response, please ask them if there is any other option.

@18Walk @Smz Thank you for giving another chance to Fitbit products. Hope your new Tracker works as intended. To set up a replacement device please follow these steps.

@Padmagirison I created a case with Customer Support to see what can be done. Please check your inbox on the next days. They will let you know how to proceed. 

If you have any question, please let us know.

[arp-ross]

I did contact Customer services and all they offered was a 25% discount. This is pretty pointless, as even with the discount the price for a replacement is still more expensive than Amazon or other high street stores. Was a total waste of time!! 

[G.Kristin]

I got my replacement cheaper on a black Friday sale

Sent from Yahoo Mail on Android

[Padmagirison]

Thank you,got a mail from fit bit

Sent from Yahoo Mail on Android

[VFRdilbert]

Yeah, the notion that - "buy another one of the products we don't actually support" -is adequate customer service is a joke.  Apparently Fitbit models their customer service after WalMart.

[EdsonFitbit]

@arp-ross Thanks for your feedback about the discount. Our team is constantly working to improve the Fitbit experience and appreciate all the feedback from the users.

@VFRdilbert @G.Kristin Thanks for your comments.

@Padmagirison Hope you get back on track soon.

Keep on stepping.

[Mochele]

Okay now mine has stopped twice today, it has a full battery. Were you able to advise what to do for the others? When I plug it on the charger it will restart after a bit. 

[GJBA]

When will there be NEW
firmware created to address this ONGOING issue??

Moderator edit: format

[EdsonFitbit]

@Mochele @GJBA It's great to see you in the Fitbit Community. I created a case with Customer Support for you. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

At the moment, there is no information about releasing a firmware for the Fitbit Alta, but once any update is available it will be communicated as soon as possible.

Please don't hesitate to contact us at any time.

[Kat_shell]

Is there any update on this issue? I tried using my Fitbit today after having it sit for a while, and it shut off despite having a full charge. I’ve tried restarting it multiple times. 

[Dilsher]

No fix for this issue. Get new one instead.

[GJBA]

I am so sorry to hear this because I am having the same issue.I guess FITBIT
wants us to purchase ANOTHER BRAND .

Moderator edit: format

[denamo]

---

@GJBA wrote:
I am so sorry to hear this because I am having the same issue.I guess FITBIT
wants us to purchase ANOTHER BRAND .







---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

---

Yes, that is exactly what I did.  Very unfortunate.  

[BirdieShie]

I did the same thing, took mine off and let it sit. Put it on and had the same problem.

I have moved on! Deleted my Fitbit account!

I only want step and sleep tracking.

I am trying to decide between a rotary dial watch with a battery life of 8 months!

Or a ring that is much less conspicuous.

I am so over Fitbit!!

[RisaCay]

I deleted my account too. Looking at Motiv or OuraSent from my Sprint Samsung Galaxy Note9.

[EdsonFitbit]

Hello @Kat_shell @Dilsher @GJBA @denamo @BirdieShie @RisaCay, welcome and thank you for visiting the Fitbit Community.

@Kat_shell Thanks for restarting your Fitbit Alta before contacting us. Before getting in touch with Customer Support, please be so kind to confirm that you've followed these steps to resolve charging issues.

@GJBA @denamo @BirdieShie @RisaCay  @Dilsher  Thank you for your feedback. I would like to mention that we work hard every day to support users and help them on the trip of improving their lifestyles while they wear Fitbit products. We really appreciate all Fitbit members and we do all what we can to keep them happy.

If you have any question, please let us know.